JetBlue Permanently Bans YouTuber Over A 'Mean Girls' Tweet

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  1. Newscience

    Newscience Gold Member

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    JetBlue Permanently Bans YouTuber Over A 'Mean Girls' Tweet

    Be careful what you tweet!

    YouTuber Matthew Lush was permanently banned from JetBlue airlines after tweeting a "Mean Girls" joke at a customer service representative named Regina (like the character Regina George) and including her employee identification number.
    It all started when Lush was charged and booked for a flight without receiving any notification of the booking.
    When he "tried to correct the error on the phone, an agent named Regina was apparently less than helpful, telling him he'd incur a $150 charge. Lush refused the charge and decided to just take the flight instead of booking a new one," The Daily Dot reports.
    Then he sent out a tweet to his 154k followers:
    Don't fly @JetBlue! Their customer service is horrible! Especially Regina 87346. She is ruining my Thanksgiving vacation
    — Matthew Lush (@MatthewLush) November 25, 2014
    This inspired a bunch of his fans to send out tweets of support, all of them including Regina's ID number, and Lush continued to tweet.
    #ByeRegina87346@JetBluepic.twitter.com/xCWPD1dGjR
    — Matthew Lush (@MatthewLush) November 25, 2014
    When Lush went to take his flight, JetBlue agents told him he was no longer allowed to fly the airline. He was then removed from the terminal for being a "physical security threat."
    "Lush described his plight in a video on his channel and encouraged his 580,000 YouTube followers to boycott JetBlue," The Daily Dot reports.
    In a statement to Yahoo, JetBlue defends its decision to permanently ban Lush.
    The decision to remove any customer from a flight is made after careful and informed decision by local airport officials and flight crew. It’s based on an individual’s actions and our assessment whether further actions during the flight would lead to further disruption or non-compliance with crew member instructions which could lead to diversion and delays for all customers.

    Lush made the following video in response to the ban (Warning! An extreme case of DYKWIA!):



    See:

    http://www.msn.com/en-us/travel/new...-over-a-mean-girls-tweet/ar-BBghLLk?ocid=iehp
     
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  2. uggboy
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    uggboy Gold Member

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    ....and they call it "democracy". :D
     
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  3. HaveMilesWillTravel
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  4. newbluesea
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    Of course the story as reported above is quite different ( in some significant details) from that reported elsewhere.:)
     
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  5. HaveMilesWillTravel
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  6. newbluesea
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  7. gaijin62

    gaijin62 Gold Member

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    nothing like a bit of manufactured controversy to boost your subscriber numbers and video views.
     
  8. ACMM
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    Everyone feels they are entitled to something. :rolleyes:

    (Poasted from my milepoint enabled iPhone)
     
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  9. iolaire
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    iolaire Gold Member

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    Last edited: Dec 4, 2014
  10. Pizzaman
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    In one of the retail businesses we own, we do fire a customer infrequently. It's usually for verbally abusing our employees. Personally, assuming he wasn't abusive on the phone, I probably wouldn't fire him over this. Idiots are customers too.
     
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  11. HaveMilesWillTravel
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    No knowledge of whether he was abusive, but he apparently was unhappy enough that he asked the agent for her employee number and then started chastising her all over the internet. As an employer, I would not tolerate that behavior. Customers are important, but so are employees.
     
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  12. iolaire
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    iolaire Gold Member

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    One thought also is that most companies have media rules, i.e. they will not let NBC film on their plane unless approved by the PR department. We now have entered an era where people, including internet personalities, are documenting, recording and publicizing interactions. If NBC was doing a series of stories about how bad cabin crew is at JetBlue, the company would not knowingly let that camera crew onto the plane - except in controlled situations. Jet Blue knew that this "personality" was irate at them and would document and publicize his interactions, so under the same media policies it would make sense for them to block access.

    (Many full time "bloggers" feel they should have the same access as the media and for the professional bloggers with huge readership they should.)
     

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