Japanese press release by AB-ROAD: http://www.recruit-lifestyle.co.jp/news/2013/06/28/20130702_abroad-airline.pdf English Blog Post: http://www.jalflyer.com/2013/07/jal-ranks-no-3-in-ab-roads-airlines.html 40 airlines were rated based on 2012 overseas travel experience. Below is the overall top 10 rankings. Singapore Airlines Emirates Japan Airlines Turkish Airlines All Nippon Airways Eva Air Qatar Airways Etihad Airways KLM Royal Dutch Airlines Peach Aviation These airlines were rated on 5 different categories and SQ pretty much dominated in most categories. The categories were Aircraft equipments Hospitality of the cabin crew Hospitality of the airport ground staff Inflight catering Inflight entertainment The press release (in Japanese) gave a full break down of the ratings, including overall top 20 and top 10 in each category. My blog post also has top 10 in each category translated if you are interested.