JAL ranks No. 3 in AB-ROAD's "Airlines Satisfaction Survey 2013"

Discussion in 'JAL | Mileage Bank' started by JALPak, Jul 7, 2013.  |  Print Topic

  1. JALPak
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    JALPak Gold Member

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    Japanese press release by AB-ROAD: http://www.recruit-lifestyle.co.jp/news/2013/06/28/20130702_abroad-airline.pdf
    English Blog Post: http://www.jalflyer.com/2013/07/jal-ranks-no-3-in-ab-roads-airlines.html

    40 airlines were rated based on 2012 overseas travel experience. Below is the overall top 10 rankings.

    1. Singapore Airlines
    2. Emirates
    3. Japan Airlines
    4. Turkish Airlines
    5. All Nippon Airways
    6. Eva Air
    7. Qatar Airways
    8. Etihad Airways
    9. KLM Royal Dutch Airlines
    10. Peach Aviation


    These airlines were rated on 5 different categories and SQ pretty much dominated in most categories. The categories were

    1. Aircraft equipments
    2. Hospitality of the cabin crew
    3. Hospitality of the airport ground staff
    4. Inflight catering
    5. Inflight entertainment

    The press release (in Japanese) gave a full break down of the ratings, including overall top 20 and top 10 in each category. My blog post also has top 10 in each category translated if you are interested.
     
  2. Max M

    Max M Gold Member

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    Cathay gets snubbed over Peach Aviation???
     
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  3. JALPak
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    JALPak Gold Member

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    Yes, CX ranks 20th in this survey :D What can I say? They just don't like the CX style of service as much as I do :p
     
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