Dear Hyatt, a quick look at the calendar reveals that it's the year 2011. I personally have been using email extensively for 22 years now. I don't know anyone who doesn't have an email address. I don't know anyone who doesn't use email. But it seems Hyatt is different. Looking at the property fact sheets or the hotel-specific websites, I find fax and phone numbers, maybe even a web address, but no email. Why is this? Wouldn't it be so much easier for everyone involved if your guests could communicate with the hotel via email? It would reduce cost, allow for tracking of issues, facilitate asynchronous communication (which guests from other countries/timezones would probably love), avoid misunderstandings due to language/accent barriers... Please, dear Hyatt, join us on the information superhighway! PS: I am bringing this up now because I found a random $4 charge from the Hyatt Regency Santa Clara on my credit card bill (in addition to the correct charge matching the folio total). I have no idea what it's for. And I am sure as heck not going to spend ten minutes or more (and long distance dollars/cents) trying to reach the correct department at the hotel on the phone and go over the $4 issue. So the amount will be disputed as an unauthorized charge on Amex' website.