Hi, Have any of you had any experience with getting additional paperwork out of Hertz? I am in the UK and at the end of November my windscreen chipped on the way to return my rental. I am insured on my credit cards so I happily paid the charge for replacing the windscreen. However, in order to claim the cost via my insurance I need an itemized statement of charges. When I called Hertz to request them I was told the SLA was 10 days. I called back yesterday after 14 days to be told that they had my request but they didn't have an SLA and they would process my request when they got to it. But they have no idea how long that is going to be. Have any of you had a similar experience with Hertz? How long did it take for you to get the paperwork? Is there anything I can do to speed them up? It's not a small amount of money for me to have outstanding... Roz.