Since the top level of Award Nexus is so expensive ($100 per x points), it ought to be flawless, intuitive, comprehensive and accurate. By and large, I haven't found it to be so. On the one hand, you can find different buckets of award availability, like LX award space made available to Star Alliance (NH engine) vs. the expanded and misleading Miles and More inventory reported by Expert Flyer. On the other hand, trying to isolate the flights you're interested in can be a chore with Award Nexus. You can't set up an auto search for direct flights operated by specific carriers until you get to a second step, then the actual results show connecting flights on other carriers! A search for LX direct from ZRH to various U.S. destinations pulls up connecting and transatlantic flights operated by CO and LH - no, I don't want those. Since LX award space for non-M&M programs is so hard to find, you want the auto search to check many times a day for that space. But the auto search function seems to be set up to run only once daily. That's not good enough. It needs to check many fewer flights, and do so much more often. Further, an immediate search for award space on my work computer causes the program to spin and spin, burning points without getting anywhere and without even offering an advisory - can't it handle firewalls? I can use my work computer to search for other things. Award Nexus doesn't do a great job of ferreting out all, or even most possible connecting routings between a given city pair. That's especially true when there are a vast number of possible routings between certain cities, like for U.S. domestic travel. But ITA Software can find those routings - why not Award Nexus? It couldn't find me award space between SFO and NYC when I tried recently, for more than a month out. Yet you can find that space by going to airline websites. I'm certainly not inclined to add paid search points to my account unless these issues can be resolved. A first step would be for the Award Nexus rep to address them in a reply.