I have booked 3 times and none of those times with the programs I have never got upgrades. Wine is great. But here is my issue I would rather deal with the hotels myself. It gives me a rapport with a hotel, gets me to know the hotel and the manager. But with I virtuoso my travel agents gets all of that. Also I find that we never got upgrades and sometimes got ignored. Maybe its the Four Seasons Chain does not respect the program as much as small chains. I would rather we could negotiate one on one with the hotel rather than go through what is a luxury wholesaler.