is online checkin an option with SPG...?

Discussion in 'Starwood | Preferred Guest' started by Gaucho, Feb 25, 2012.  |  Print Topic

  1. Gaucho
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    Gaucho Gold Member

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    I understand that you can e-checkin with other hotel chains, but have missed this being mentioned for Starwood properties. Is this an option....?
     
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  2. Quasiconvexity
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    Not that i know of.
     
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  3. MSPeconomist
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    AFAIK, no. However, if you look at your reservation on spg.com on about the morning of your travel, you can often see the room type (such as a suite upgrade) to which you have been pre-assigned. Go to my stays and click details. Not all hotels do this, but many do based on the suggested upgrade priority list sent to them by Starwood.
     
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  4. Gaucho
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    Thanks..... wonder why this is the case. Of the other large chains, does Hilton, Hyatt and Marriott offer this option...?
     
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  5. MSPeconomist
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    Hyatt does, but it can be better to avoid it if you're hoping for an upgrade. Also, AFAIK you must still see the front desk to request your choice of a welcome amenity. I don't see the point of hotel OLCI unless there's a system (as Starwood was trying in a few properties for their frequent guests) that avoids having to pick up the key card from the front desk, for example the kiosks in Guest Quarters. The only advantage of hotel OLCI seems to be knowing your room number very early in the day and perhaps less chance of being walked but at the expense of perhaps paying for the room if your travel plans are disrupted.
     
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  6. Gaucho
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    So does this mean that Starwood will be having this option soon...? I mean if they are testing it....
     
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  7. SPG Champion
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    I guess I can't confirm that it's even being tested, so it's not likely to be anything that happens soon.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  8. Gaucho
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    Thanks.
     
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  9. MSPeconomist
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    I thought there was a program about a year ago that involved a few alofts issuing a special smart card to some of their frequent guests that worked as a key card for their preassigned rooms. Did I imagine this?
     
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  10. SPG Champion
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    No, you didn't imagine it; however, it did not require or even offer an e-check-in online, which I thought was the subject of this thread.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  11. MSPeconomist
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    Sorry, I thought that the routine was to check in on line to activate your card and get the room number, thereby avoiding the need to go to the front desk upon arrival. I didn't realize that the procedure was just to avoid those little plastic key cards.

    ADDED. I wasn't in the test group and AFAIK did not stay in one of the test properties, so my comments were based on how I thought it would work rather than any actual experience.
     
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  12. SPG Champion
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    Truthfully, I haven't experienced it either. All I know about it is what I've read here:

    http://milepoint.com/forums/threads/aloft-smart-check-in.16565/#post-912036

    It seems that it is being done by sending you your assigned room number via mobile device as opposed to checking in online.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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