I've been HH Diamond for the past couple of years and use the Hilton web sit quite a bit. I check reservations and pick up folios for past stays to submit with expense reports on the odd occasion the don't send an e-receipt. I recently decided to diversify my nights and get status in another program, so I've been staying at Starwood properties. Is SPG just behind the times? 1) I don't receive e receipts 2) Folios for past stays are not available through the web site 3) The site doesn't give a full breakdown on points (for example, it doesn't show whether and FF points are awarded). 1) & 2) mean I either have to line up for a paper invoice on check-out (I usually grab breakfast before I leave so it doesn't make the receipt they slip under the door the night before departure) or call the hotel to have them email me a copy. Also the look, feel, and navigation of the web site feels really dated compared to Hilton or Marriott.