Is it just me, or are stays taking longer to post?

Discussion in 'IHG | Rewards Club/Ambassador' started by TheBeerHunter, Feb 29, 2012.  |  Print Topic

  1. TheBeerHunter
    Original Member

    TheBeerHunter Silver Member

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    Subject kind of says it all....

    my last few stays (about 4 different ones in total) have taken a LOT longer than usual to post after I check out. One required intervention by the Ambassador desk via email.

    Anyone else notice this lately?
     
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  2. DJP_707
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    DJP_707 Silver Member

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    Seems to be taking 5-7 days for mine vs about 3 days in the past.
     
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  3. TheBeerHunter
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    TheBeerHunter Silver Member

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    Glad it's not just me!
     
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  4. They are obviously going through severe growing pains in upgrading their system and things can get brutal at times with any part of it I've noted from recent forays for various things on the site.
     
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  5. sobore
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    sobore Gold Member

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    Used to be within 4 days for me. Have seen as long as 10 days recently.:eek:
     
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  6. USAF_Pride
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    USAF_Pride Gold Member

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    Even after it finally makes it to the website, I can't get the bill to display properly. I am also having issues with bonus point posting (95% of them).

    Do we have an IC lurker here on this board?
     
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  7. man on the move.

    man on the move. Silver Member

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    No it's just you 4 that are having problems. Everything is great for me...

    Posting within a week, all my bonuses (plus extra) coming in. Bills posted with all the ra free stuff posting on a separate page....

    New website is fast. Just my reservations sometimes don't show up.
     
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  8. TheBeerHunter
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    TheBeerHunter Silver Member

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    Well, at least us four can feel special. ;)

    Posting within a week is longer than it used to be for me at least. Used to be that stays posted within 3-4 days. Now it's more like 6-8 days on average.
     
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  9. man on the move.

    man on the move. Silver Member

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    i am no longer getting every dollar counting, room, food, bev - yes - parking, tax - no
     
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  10. TheBeerHunter
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    TheBeerHunter Silver Member

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    Can you confirm if this difference is being seen on hotels that used to give credit for parking and/or tax?
     
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  11. I haven't seen that happening on my bills. My next IC stay is in a couple of days so will check accordingly
     
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  12. Ktremor

    Ktremor Silver Member

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    Mine have been posting like clockwork 4 days after the stay this year.
     
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  13. man on the move.

    man on the move. Silver Member

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    yes, same hotel nearly every week this year. started getting the 10x $ early based on entire bill, last stay no tax or parking. There is a form on the website that shows the basis for the points and i had $140 that were applicable and $155 that were not (mostly free RA related stuff like breakfast, internet and minibar)
     
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  14. DJP_707
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    DJP_707 Silver Member

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    I Just checked out of Crowne plaza Friday and points posted at midnight Monday night. Which is a change since stays used to post at around 6am ET.
    Maybe things are working better now??
     
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  15. USAF_Pride
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    USAF_Pride Gold Member

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    My Thursday night stay posted, but my Friday night has not.

    One thing I find annoying is the display showing "Posted Date" vs. the day the actual stay was on. I would much prefer the stay date as it is easier to track missing nights.
     
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  16. rwoman
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    rwoman Gold Member

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    I thought it seemed slow as well in the past two weeks or so...
     
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  17. USAF_Pride
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    USAF_Pride Gold Member

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    Can someone check viewing their bills online. My CP bill comes up correct, but all of my HIX bring the same bill up.
     
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  18. FlyingBear
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    FlyingBear Silver Member

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    My trips have trouble posting for 7-10 days and the bills have posted properly only once in the past 6 months.
     
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  19. man on the move.

    man on the move. Silver Member

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    4-6 days is typical right now. However, with the bonuses etc. i am sitting at just under 250k so far this year! on track for a 1 million point year! platinum is so easy to get these days!
     
  20. FlyingBear
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    Do you live in several properties at once?
     
  21. mrittmayer

    mrittmayer Member

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    Yup taking longer and or not posing...the IC Sydney is nasty and I don't know what's wrong with them...they should be rooted
     
  22. I completed a stay at the IC Montreal, points posted in 4 days and all spend was included, parking, meals,mini bar food. Taxes were not which is fair.
     
  23. FlyingBear
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    Okay, my Milan stay posted 6 days later. Somehow they only see the charge for the hotel and nothing else.
     
  24. viguera
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    viguera Gold Member

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    Wow stays are taking longer to post, but the real problem is when you have issues with missing stays.

    I submitted a form for missing credit for a 4/17 stay and the automatic reply said I'd hear back "in about 5 days"

    To this date the points haven't posted yet and I haven't heard back from anybody.
     
  25. viguera
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    viguera Gold Member

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    They finally resolved my 4/17 stay credit issue yesterday.

    My 5/5 stay posted this morning though.
     
  26. Rosalia

    Rosalia Silver Member

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    Sometimes my stay post after 5 days and more often, they never post. I have to write. Members are wasting a lot of time with this program. I wish things could be solved without so much worrying. And on top of all, when they respond, they copy standard phrases and very often they do not answer properly.
     

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