Introducing SPG Keyless

Discussion in 'Starwood | Preferred Guest' started by SPG Champion 2, Nov 3, 2014.  |  Print Topic

  1. SPG Champion 2

    SPG Champion 2 Official Representative

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    Earlier this year we announced a pilot that allowed for a truly mobile check-in experience. Today, we are excited to introduce SPG Keyless, powered by the SPG app; members can now use their phone as their room key. SPG Keyless is available across 10 hotels worldwide and will expand to all Aloft, Element & W Hotels globally early next year.

    SPG Keyless works through Bluetooth & the SPG app for iPhone or Android. Starwood partnered with the world’s largest lock manufacturer, Assa Abloy, to create an all-new, Bluetooth-enabled lock as well as keyless software, which are designed to securely recognize and connect with a guest’s mobile device.

    Here is how it works:
    • Download the SPG app (if you haven’t already!)
    • SPG Members must register their phone once through the SPG app and allow push notifications. Once you register your device, we will ask if you would like to go SPG Keyless for your upcoming reservations.
    • After booking a reservation at a participating hotel and approximately 24 hours before arrival, SPG members are invited to opt-in to SPG Keyless via push notification.
    • Guests will receive a push notification noting that they are checked in and the SPG app will update with his/her room number and Bluetooth key when the room is ready.
    • Upon arrival at the hotel, the guest can completely bypass the front desk (where available) and go directly to his/her room.
    • After ensuring his/her Bluetooth is enabled, the guest simply opens the SPG app, holds the smartphone to the door lock, waits for the solid green light and enters the room.
    Hotels will start using SPG Keyless with reservations from Thursday, Nov.6th on. The ten hotels currently participating in SPG Keyless are listed below.
    • Aloft Beijing
    • Aloft Cancun
    • Aloft Cupertino
    • Aloft Harlem
    • W Doha
    • W Hollywood
    • W Hong Kong
    • W New York-Downtown
    • W Singapore
    • Element Times Square
    As always, we would love to get your feedback on SPG Keyless. For more details visit spg.com/keyless.

    Best regards,

    Christopher Carman
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  2. lapointdm

    lapointdm Silver Member

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    I used magic bands at Disney for access to my room. It was very easy to use and I didn't have to worry about losing a card. Being able to use a phone would be very useful, and I would think it might save the hotels some money if they don't have to make as many hotel keys. I'd say it's a win-win!
     
  3. sendaiben
    Original Member

    sendaiben Gold Member

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    Does it work internationally? Just tried to register my phone here in Japan and got an error message... :confused:
     
  4. SPG Champion
    Original Member

    SPG Champion Official Representative

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    Thanks for letting us know. We were made aware of some members who were having challenges with registering their device for SPG Keyless. If you could reach out to the SPG App Assist Team via email at spgapp@starwoodhotels.com with your device type, operating system, and SPG app version, they will be glad to log the issue and open a ticket, if necessary.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  5. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    The FAQ states that depending on local laws or the rate plan the guest has to show ID at the front desk. I guess that is meant by "where available" (and not where a front desk is available :confused:). In reality, of the 10 hotels so far, how many are in jurisdictions where I could bypass the front desk entirely?

    If I travel with my wife and receive the message on my phone, how does she get into the room? The FAQ states:

    Can members register multiple smartphones?
    Yes. Members can register up to three mobile devices. However, each device must be registered separately, because you must register using the device you wish to register.

    Not really sure how to interpret this (read the last sentence three times real fast and then tell me what it means).
     
  6. SPG Champion 3
    Original Member

    SPG Champion 3 Official Representative

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    Hi HaveMilesWillTravel,

    For hotels located in regions where local law requires identification check, the room number will be withheld until the SPG member stops by the front desk prior to check-in.

    The last sentence should be interpreted that “each device must be registered separately as each device would have its own separate registration ID”.

    Best Regards,

    Christina Zhou
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  7. viguera
    Original Member

    viguera Gold Member

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    I can definitely see this turning into a gimmick for those of us that travel as a family or arrive at separate times.

    A lot of times I book a hotel when my wife is traveling, or we'll arrive at different times if we travel separately, and at those times a visit to the front desk will be inevitable. It seems like even if you do arrive at the same time and use this keyless doodah on your phone you would have to eventually hit the front desk so they give her an additional "key" that's tied to her phone, or an actual physical key.

    I guess time will tell how useful this is going to be in the end.
     
    Last edited: Nov 4, 2014

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