"Internal Processing" of partner reward: Should it take this long?

Discussion in 'United Airlines | MileagePlus' started by martinfoss, Dec 5, 2011.  |  Print Topic

  1. martinfoss
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    martinfoss Silver Member

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    Hi,

    I recently booked a reward, spending 20K miles getting from one point in Europe to another on Continental.com, using my OnePass account.

    Now, 47 hours later, it is still stating:
    At the beginning it also mentioned "within three hours", but after three hours, it changed to what it says now. I have only received the initial e-mail, that says I will soon receive an e-ticket receipt.

    Did something go wrong? Could it be related to the outage this weekend? Or does it just normally take this long?

    All my miles are also still in my account.
     
  2. Flyer1976
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    Flyer1976 Gold Member

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    It sometimes does that and takes a while for the e-ticket to be processed, CO uses a queuing system for ticketing whereas UA instantly tickets... When is the trip for?
     
  3. martinfoss
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    martinfoss Silver Member

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    Not untill April, so I'm not worrying yet ;)
     
  4. Flyer1976
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    Flyer1976 Gold Member

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    If it doesn't ticket by Thursday I would give them a call...
     
  5. Scottrick
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    Scottrick Gold Member

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    Do keep an eye on it. I added a connection to an existing award for my parents, and it disappeared after a couple days because it was never ticketed. By that point I was out of the country so my dad called up and had to get it added back. Fortunately he's a good sport and that particular flight had lots of availability.
     
  6. Wandering Aramean
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    Wandering Aramean Gold Member

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    A while, yes. But not 48 hours.

    Time to call it in.
     
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  7. martinfoss
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    martinfoss Silver Member

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    Just sent off an e-mail to onepass@coair.com asking when I can expect it to be ticketed.
     
  8. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    I've had awards that have taken up to a week to ticket. I often do weird routings on partners, so I might be an extreme case. I've never had one fail to ticket. I've never even had to call.
     
  9. AZjohn

    AZjohn Silver Member

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    I think a call would be much better than a e-mail to CO (just my personal experiance).
    Good luck,
    John
     
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  10. Wandering Aramean
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    Wandering Aramean Gold Member

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    This is a complete waste of time.

    If you want it done, call it in. Otherwise you're taking a pretty big risk.
     
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  11. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    In my limited experience, that email address isn't answered in what I consider a timely fashion. Two weeks doesn't seem uncommon. Kind of sad, actually, in this day and age.
     
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  12. martinfoss
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    martinfoss Silver Member

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    I can definately agree on that.

    Anyway, e-ticket just arrived in my mail box, so no sweat anymore.
     
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  13. noname2
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    noname2 Silver Member

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    Because CO was doing maintenance on their system, due to merge, there are numerous ticket requests in the que. From what I was told last night, as I am in the same position, the que is now being worked according to travel date.
     
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  14. noname2
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    noname2 Silver Member

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    Que has been cleared. I received my conf. for next Oct. travel yesterday afternoon. Anyone still having an outstanding request might want to check in with CO.
     
  15. martinfoss
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    martinfoss Silver Member

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    Absolutely amazing. I just got a reply to my e-mail:

     
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  16. gobluetwo
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    gobluetwo Silver Member

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    Wow, so it only took 2 months??? sadlol...
     

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