I had an interesting call today from one of the EXP CSR's. Not sure of his exact job title or function, but he was reaching out to me, and I imagine others, to see how things were going (I'm a newly minted EXP, aka UA bailer). He asked if I understood the 30 and 55k requirements for SWU's and re-qualifying, answered some questioned I had and even walked though my next few flights to see if I was on track to meet the 30k for the SWU's. All in all a very pleasant and welcome call. No sales pitch, chatted about the industry and some of the struggles and even the upcoming merger ideas. I'm sure he's going through a list of names and I'm one of many, but when will more companies realize this stuffs works. He even left me his name and number to call if I had any issues. My experiences so far with AA have not been perfect, but who is. Bravo AA for a small gesture that goes a long way.