Just completed a 4 night stay at the Intercontinental Hanoi taking advantage of the Point Breaks deal. First off, the hotel is located in the West Lake area of Hanoi which is considered a rich area. The hotel is right on the water (literally sitting on concrete columns above the water) and is very scenic. The facilities are very nice and the room has a pretty cool design to it which I would describe as Vietnamese modern. The ceilings in the bedroom were very high and the bathroom was especially nice. The service at the hotel was good as is the case at most IC's except for one incident: I wanted to send some postcards and the hotel representative (seemed like a manager) would not accept my 100k VND bill for 30k VND postage. He asked me to provide smaller bills so I dug into my roll of cash to find smaller bills. As I flipped through to find the smaller bills, he physically reached into my roll and pulled out some of my money. To me, this was extremely low customer service in a) not being able to accept a reasonable note as payment (either due to lack of desire to make change or inability to do so due to lack of change or inability to do math) and b) inappropriate behavior in physically reaching into a customer's wallet and touching their money.I would have complained to hotel management directly about this but it appeared that I was being offended by the front desk manager so I felt that it would just be a further waste of time. As far as location convenience, since most of the tourist attractions and notable restaurants are in the Old Quarter, this wasn't a very convenient location as nothing is walkable. You have to take a taxi everywhere which is cheap but at the same time not convenient because the drivers will not always take the most direct route and in a few cases, will not even drop you off at the right spot. Cases in point: We asked to be taken from the IC to the Ho Chi Minh Complex. The driver went in a very roundabout manner to go east farther than was necessary just to drive west back to the complex. He proceeded to drop us off on the northeast corner of the complex. As we tried to find the entrance to the complex since it is guarded, we discovered that the main entrance is on the west side of the complex. Thus the driver knew that he was dropping us off not at the entrance (since it is the permanent entrance for visitors) and we had to walk around almost the entire complex to get to the entrance. We took a taxi to the airport when living Hanoi and we appeared to be going the most direct route to the airport. However, the meter came up almost 100k VND greater than our trip to the hotel from the airport in a taxi. This indicates to me that the meter was probably rigged to read more than what it should. In addition, upon drop off, the driver asked for 70k VND for tolls which our driver from the airport to the hotel did not ask for. Not sure exactly whether or not this is what one should expect but something tells me that I shouldn't experience two totally different things in terms of cost and tolls for the exact same route. Clearly these incidents are the fault of the driver for purposely doing what was in his best interests and not of the passengers but I also place blame on the hotel as they contract with one specific cab company to provide services for hotel guests. For 5k pts/nt, I definitely can't complain about the accommodations and generally cannot about the service but I probably would not stay at the IC-Hanoi in the future as a tourist. However, if I were to return on business where I would be provided with a driver so that I did would not have to deal with the shenanigans of taxi drivers, the IC Hanoi would be a pretty good choice.