In order to protect our guests and associates, no outside food & bev

Discussion in 'Starwood | Preferred Guest' started by estnet, Jul 13, 2012.  |  Print Topic

  1. estnet
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    estnet Gold Member

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    "In order to protect our guests and associates, no outside food and beverages are allowed"

    The above is the stated "food and beverage policy" of a hotel. I've never seen anything like this before and cannot imagine how prohibiting outside food protects anyone (except their revenue - which is neither a guest nor an associate)
    What do you think?
     
  2. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Allowed where... In the room? Can't bring my own water bottle?
     
  3. NYBanker
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    NYBanker Gold Member

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    What property?
    Was this intended to cover bringing food in-room?
     
  4. mikew99
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    mikew99 Silver Member

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    The first (and last) time I encountered a policy like this was at the InterContinental in Istanbul, Turkey, back in 2008. It was their stated policy (IIRC, there was even a sign posted), but they didn't seem to try very hard to enforce it. They "searched" all guests on entering, but foreigners seemed to get a pass.

    I'm not sure how any hotel (in the U.S.) could enforce such a policy. But I'm also curious: What hotel is trying this?
     
  5. estnet
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    estnet Gold Member

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    Westin Grand Cayman
     
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  6. SC Flier
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    This is not a new policy at this hotel. It's been in place for a number of years. Enforcement varies, from what I understand. I used to chalk this strict policy up to their owners who also are the ones responsible for it having "Limited Participation" with SPG due to their very long cancellation deadlines. I was hoping that these problems would go away since this hotel recently changed hands.

    On their Announcements page:
    Outside Food & Beverage Policy
    In order to protect our guests and associates, no outside food & beverage is allowed to be brought into the resort.​

    A couple other Starwood properties have similar policies, though they don't try to justify it as a means to protect guests:
    Sheraton Dammam Hotel & Towers, Saudi Arabia​
    Sheraton Sharm Hotel, Resort, Villas & Spa, Egypt​

    There used to be a Starwood resort in Turkey that prohibited outside food & beverage. This is common among the resorts in that area mainly due to the way many of those hotels have been marketed in cheap air & hotel travel packages.
     
  7. sobore
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    sobore Gold Member

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    In order to protect our profits guests and associates, no outside food & beverages are allowed. :eek:
     
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  8. MSPeconomist
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    MSPeconomist Gold Member

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    I remember once seeing signs like this (but no mention of health or security concerns) plastered all over an otherwise nicelooking (most likely four star) resort on a Greek or Turkish island, perhaps Kos. The signs threatened people that if caught, they would be charged the on-site prices, for instance from the room service menu or from the convenience store next to the lobby.
     
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  9. estnet
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    estnet Gold Member

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    ;):)
     
  10. estnet
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    estnet Gold Member

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    Well at least they were being honest that it was a profit motive :) It would be enough, though, to make me leave - it you want to be an all-inclusive resort charge the room and board rate to everyone! That seems a little more honest (altho the other way does allow you to go off site to eat, I guess I just don't think anyone should care whether I bring a bag of chips or bottle of water of my own)
     
  11. TravelBear

    TravelBear Gold Member

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    When looking to book rooms near Akumal, Mexico recently I noticed this to be the case with some hotels. I found it odd and avoided them since I was able find something without the restriction.
     
  12. LarryInNYC

    LarryInNYC Gold Member

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    Actually, you'd be surprised. There was a notorious case a few years ago of a family held hostage in a La Quinta by a pepperoni pizza, not to mention a number of incidents of vandalism in Canada by a bowl of poutine from a local diner. I myself was once chased through the halls of the Intercontinental in Cancun by a rampaging gang of tacos dorado.
     
  13. SC Flier
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    The IC Cancun's food truck wars were an unfortunate result of bad politics, and Iron Chef: Battle Poutine was at Kitchen Stadium -- not at a hotel. The standoff at La Quinta was a clash of cultures and an isolated incident; it was foolish of that French Canadian family to order an Italian pizza to a Spanish-named hotel.

    The situation in Grand Cayman is entirely different. I'd bet that nearly every worker at that Westin has spent some time in Hell.
     
  14. jasher926

    jasher926 Silver Member

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    I stayed at the Westin Grand Cayman back in November and remember bringing food back to my room. I wasn't even being covert about it. Even though it may be the stated policy, it is definitely not enforced. I didn't even realize the hotel had this policy when I was there.
     
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  15. Mapsmith
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    Did the Tacos Dorado(s) chase you into the Bath/??????
     
  16. estnet
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    estnet Gold Member

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    :):)
    What I found esp. interesting about the hotel was they mentioned this food policy but NOT A WORD about ? major construction/renovation noise that I see mentioned in recent reviews and stated plans (again in reviews but not on their site) to start major renovations in Sept. - which is when I was thinking of going.
     
  17. estnet
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    estnet Gold Member

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    This is good to know b/c I certainly would not stay at a hotel that put me through an airport like "security check" each time I entered the hotel!
     

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