It's amazing how they can't seem to get anything right, even when attempting to address the problems. IHG and Hyatt are my go-to chains, but I think it's time I consider dropping them and going elsewhere for "large footprint" bookings. Anyway here's my latest... My wife has a business meeting near AVP, about 200 miles away from home, so we decide to book a night stay nearby so she doesn't have to drive down early in the morning. I book a stay on Sunday 3/15 I think (might be 3/14) to stay on Wed 3/18 for 1 night. Seems simple enough. I realize the next day that there's nothing in my calendar (I am meticulous about tracking so I use Google's auto-import and TripIt Pro). I generally add her to the calendar invite which has all the details about the stay (confirmation #, hotel phone # and address for the GPS). I go on the website and notice the reservation is there, so I select the option to send me an email anyway so I can get things done. Nothing. I email IHGCare and let them know that I didn't receive an email, since calling them on the phone is going to take forever, and manually create the calendar entry with the info. IHGCare replies with "To properly document your concerns, please advise how you were initially contacted by our department (was it through Twitter, Facebook, Tripadvisor?) and provide your username from the said website." Basically saying "you have a problem, but first let's do some paperwork... I figured they would be useless so I dismiss them altogether with "I thought you would be concerned about the fact that I'm having an issue..." and leave it at that. Fast forward to 3/18, when my wife shows up at the hotel and they say that the reservation had been cancelled. I check and the website shows it cancelled now, and of course there was no notification via email or otherwise -- nobody knows still why it was cancelled either. I forward this new development to them and they reply with "we would like to apologize if you have not received an email confirmation of your reservation. There should be an email automatically generated after you made your booking from our website." Seriously though, if it wasn't because of the promos I would have given IHG very little of my business this year, precisely because of this. And even with the promos there was obvious technical issues, so I'll just burn through the points that I have and match my Hyatt Diamond / IHG Platinum elsewhere and count my blessings.