If You Want Real Consumer Protection for Frequent Flyer Programs, Here’s the One Change We...

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  1. BoardingArea

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    I wrote earlier in the week about the shocking change American AAdvantage made to its terms and conditions: the program specifically said they have no “duty of good faith and fair dealing” with members. The scary fact is that no U.S. airline frequent flyer program does. This is a specific legal term of art, and flows from the Supreme Court’s decision in Northwest vs. Ginsberg last year. We Have Almost No Right to Sue Frequent Flyer Programs Rabbi Ginsberg was kicked out of the Northwest Worldperks for making too many complaints, he gamed the program for compensation in the extreme, and then sued for having his perks taken from him. This was the worst possible litigant to put in front of the Supreme Court with consumer protection on the line — but not for the… The post If You Want Real Consumer Protection for Frequent Flyer Programs, Here’s the One Change We Need. appeared first on View from the Wing.

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