also, if you find you also have been "victimized," might post on this thread so we get an idea how big this problem is. Long and short of it is that American Express is (kind of, sort of) admitting that there was a technical glitch of some sort in the posting to Hilton of HHonors points from Amex statements that closed in March, on or about March 18 or 19 specifically. I had an unusually large Amex statement that month, and Amex forthrightly admits I qualified for 40,300-some points, but says they are stuck in "pending - in process" and can't get forwarded to Hilton. Sometimes Amex says "system maintenance," sometimes "glitch," but, whatever it is, no points. I've had this Hilton Amex card 15 years (and it has been a "Surpass" for the last several years), and other cards with them dating back to 1974, and this is in all those years only the second time where they didn't rush to fix something IMMEDIATELY when it went awry. I called Amex five times, and while always courteous, they just wouldn't budge, and said "we're working on it." Did offer an additional 3,000 points as a token, but of course they haven't credited either. So I sent an overnight letter to Amex at the World Financial Center in New York with a formal demand for points, plus a secondary demand for a credit to my account of $22.95 to reimburse the USPS fee, and the post office web site shows the letter was received today. We'll see what happens next. (Also have called Hilton Diamond Desk, and they say flat out they never got them, which seems to go hand-in-hand with the "glitch" wording from Amex.) Because of upcoming travel and redemptions, I really could use those 40,000 points. Anybody have any other ideas on what I can do?