If NOT AA....then who?

Discussion in 'American Airlines | AAdvantage' started by hotelexec, Dec 26, 2011.  |  Print Topic

  1. hotelexec

    hotelexec Active Member

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    I have PLT status with AA and over the last 2 or 3 months I have had HORRIBLE trouble with AA. From very rude crew, sub par in flight service, dirty or non functioning aircraft...not to mention a "first class" flight ended up being a "low class" experience. Customer relations has been very apathetic....so, having said all of that...I am seriously thinking of switching airlines...completing a platinum challenge with someone else.

    So, If not AA...then who would you recommend and why?

    I am based out of ORD....fly mostly domestic (with a couple of int'l flight a year). I have an AA World platinum MC, a Delta Gold Amex, and a Plat. Amex. I just want an airline that has some great perks...and more importantly...cares about me as a traveller! I know that is a tall order...but perhaps someone can be the silver lining in a very dark AA cloud!

    Thanks for taking the time!
    Todd
     
  2. John777

    John777 Silver Member

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    Netjets.
     
  3. Mike Reed

    Mike Reed Gold Member

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    Where did all the other posts in this thread go?

    Edit: Nevermind. I was thinking of the same thread on FT.

    As I said there, you won't get the 100% RDM bonus, and that's a huge loss. You MIGHT have better upgrade success, but with the number of 1K's and half the first class space, that's a HUGE gamble vs. using 500-milers.
     
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  4. JNB280

    JNB280 Silver Member

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    Have you taken the time to research the boards of the other airlines you are considering? You list what's wrong with AA in your eyes, but fail to mention what is most important to you, save for hoping that your choice of carrier "cares about you." Is mileage accrual most important? Award availability? Schedule? Frequency to most traveled destinations?

    Your list of complaints won't be cured by switching to any of the legacies. All of them have their positives and negatives, but looking at mostly domestic travel from ORD, you are going to find your list occurs on AA, UACO, and DL. There are plenty of threads here and on FT that compare service amongst the various US airlines, and more often than not it comes down to convenience(schedule and/or frequency) and loyalty programs that weigh in as most important.
     
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  5. Pizzaman
    Original Member

    Pizzaman Co-founder

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    I'm top-tier in both UA and AA. Since you're based in ORD, I'd recommend the following:

    1. Status match/challenge for Prem Exec if possible. I don't believe UA is better, but YMMV.

    2. As suggested above, research the other airlines' message boards.

    I think you'll find they all have their issues. I tend to think that AA is better than UA. That's based on an equal amount of miles and flights on both this year, pretty much enough to qualify for 1K and EXP (with some MegaDo magic thrown in there). Based on my experiences this year, I vastly prefer AA. I was upgrades 100% on AA this year, and about 60% on UA. When not upgraded on UA, I rarely got E+.

    But, even a full year of flying isn't a really good sample size. There's still tons of randomness with that few number of flights.

    While I didn't enjoy my UA experience this year, it did make me appreciate some AA details I had taken for granted. And, despite my grousing, there were some pluses on UA.

    So, might be worth some time to create a little scorecard for the specific things most important to you.
     
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  6. rwoman
    Original Member

    rwoman Gold Member

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    Todd,

    In addition ot others' questions...

    Which cities do you fly to/from?
    Do you mind connections?
    Which perks are most important? Upgrades (int'l/domestic); accumulation of miles; miles redemption, etc.

    Good luck!

    robin
     
  7. Bluto
    Original Member

    Bluto Silver Member

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    I am sympathetic but I really don't think you're going to get a better experience with another airline. These are problems that all airlines experience. It sounds like you've had a bad run of luck, and also the grass always looks greener on the other side.
     
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  8. hotelexec

    hotelexec Active Member

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    Thank you all for your thoughts and comments. I will certainly take the advice listed. The consensus seems to be that AA is the "best of the worst" :) Apart from flying with net jets, which isn't in my budget this year, it looks like I will continue my journey with AA and see what 2012 brings. Who knows...they may have an epiphany and wow the heck out of everyone! (practicing my new years revolution...positive thinking... :) )
    Thanks again everyone. Happy new year!
    Todd
     
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  9. rwoman
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    rwoman Gold Member

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    Good luck with your 2012 travels! Hopefully, your experience of the past few months will be the exception and not the rule!! :)
     
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  10. DenverBrian
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    DenverBrian Silver Member

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    Poor service, while inexcusable, tends to be more transient than changes to FF programs and amenities, so I'd weigh the poor service experiences you've had a bit less.

    I also think that too many of us believe that we alone will be the single traveler that provides a "tipping point" for an airline. "I'll leave! That'll show 'em." Sadly, the airlines are way too large these days. The only way to move an airline these days, methinks, would be to somehow organize a thousand or ten thousand elites to simultaneously pull the plug - in a well-orchestrated, very public, very media-covered way.
     
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  11. rwoman
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    rwoman Gold Member

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    A "De-occupy" XXXX airline movement... ;)
     
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  12. Photonerd71

    Photonerd71 Silver Member

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    We won't have to camp out in airports and not bathe for weeks at a time will we? :)
     
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  13. Titans26

    Titans26 Silver Member

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    Delta Private Jet contract
     
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  14. Titans26

    Titans26 Silver Member

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    We care about you as a traveler. Milepoint also.
     
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  15. Titans26

    Titans26 Silver Member

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    Often the grass "is" greener on the other side.
     
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  16. mowogo
    Original Member

    mowogo Gold Member

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    No, we will be bathing regularly, because we are not occupying the airports (though if you move to #OccupyUnited or #OccupyUS, then the showers may not be as plentiful)
     
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  17. rwoman
    Original Member

    rwoman Gold Member

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    I hope not!! :) Just other carriers' seats...
     
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  18. TrippePanAM

    TrippePanAM Gold Member

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    so true everybody thinks another airline will be better than there own....
     
  19. TrippePanAM

    TrippePanAM Gold Member

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    isn't that a bit of a cliche??

    or you could say it is the worst of the best
     

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