IDB or not?

Discussion in 'United Airlines | MileagePlus' started by al613, Jul 31, 2011.  |  Print Topic

  1. al613
    Original Member

    al613 Silver Member

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    My friend, who is 1k was flying stand by ORD-DEN. He first received departure management card and then at the gate Boarding pass. When he boarded the flight he found his seat occupied by another person. Both BPs had the same seat #. Some supervisor came on board and asked him to go on the next flight, since there are absolutely no seats left.
    When he finally arrived DEN he approached Customer Service, but was denied any compensation, since the flight he bought departed many hours ago.

    Any idea if this is IDB and should he keep pushing?
     
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  2. aanswer

    aanswer Silver Member

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    Absolutely keep pushing.
     
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  3. al613
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    al613 Silver Member

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    The question is - should he push for compensation for IDB or just regular ecert for customer service issues?
     
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  4. Wandering Aramean
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    Wandering Aramean Gold Member

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    If he was a confirmed passenger and checked in on time and was not accommodated on the booked flight then it is an IDB situation. There are exceptions for W&B on small planes but that doesn't apply here.

    As a standby customer it is a bit more complicated, but arguably once he had a BP in hand he's considered a confirmed passenger.

    The elite status has nothing to do with any of the rules. No idea why that was mentioned.
     
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  5. al613
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    al613 Silver Member

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    Thanks! It's kind of pretty complicated now, since they took his BP and ripped it before giving him a new one. So, he does not have paperwork to prove what happened. However, i think, UA should have it all in their computer somewhere :)
     
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  6. Flyer1976
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    Flyer1976 Gold Member

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    It is in the computer system and on the flight management history so UA HDQ will be able to find out after doing an internal audit on the specific flight. I'd tell your friend to file a DOT Complaint and UA will follow up with the IDB by law.
     
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  7. JohnDeere19
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    JohnDeere19 Gold Member

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    Definitely IDB...don't give up!
     
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  8. al613
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    al613 Silver Member

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    Thanks! He will try. Do they respond every time you file?
     
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