Iceland's International Airport Awarded Best Airport in Europe

Discussion in 'Airports' started by sobore, May 29, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    Iceland's International Airport in Keflavik received the award 'Best Airport in Europe 2011' at the annual ASQ Awards Ceremony in Singapore last week.

    Keflavik International Airport (KEF) won the award in the category 'best airport for 2 million passengers or less'. The prestigious titled comes after participants of an extensive airport service survey, conducted by Airports Council International, voted the airport as top of its category.
    The Airports Council International survey is published quarterly and annually with 186 major airports worldwide taking part, 54 of which are in Europe. Survey participants answer a number of questions about the quality of more than 36 service factors.

    The survey judges all participating airports on overall customer satisfaction, helpfulness and courtesy of staff, ease of flight connections, cleanliness, and check-in times. KEF actually came out on top in terms of service, but since it was placed in the smaller airports category, was not able to come out on top overall.
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