Although I don't fly UA much as present (used to be 1K 2002-2005), what experiences have you had with the ICC (India Call Center)? My experiences have been mixed. For simple requests, they are OK. For more complicated questions, they have messed up my reservations. I had to either try to call until I get a US call center (Hawaii is the best!, Chicago decent & Dearborn OK) or on two occasions, I had to get things corrected at the airport. ICC happens almost all the time at the General Member (no status) level and quite a bit at Premier. Less often with Prem Ex (only twice for me & I called back) and rarely with 1K.