I've stayed at this IC in Jakarta many times over the last 4 years. I'd guess I have 30 nights here in the last 12 months. I'm currently here on a Pointsbreak stay, which is a decent deal at 5k per night. I'm departing early though, as a few issues on my current stay have pushed me over the edge. The biggest, which happened today, is that upon arriving at the lounge a few minutes before breakfast was supposed to close, and 1/2 the buffet has already been removed. I generally try to get to the lounge at least 10 minutes early, but of course my room key wasn't working for the club floor, so had to detour to the lobby. We got what we could from the remaining buffet items, and ordered items off the cook to order menu. Eggs, ham sandwich and waffles were ordered. The eggs came in 15 minutes, the waffles took more than 30 minutes. And then to top it off, there is a worm on the plate! I'd guess it came from the strawberries that came with the waffles, but it is clearly unacceptable. Perhaps the extra 15 minutes was needed to round up the worm? The waiter was shown the plate, and didn't seem to be concerned about it, but ordered us another plate. This time only 20 minutes. In general, I've enjoyed the IC here, but there are serious lapses such as these, that make me question my loyalty to the hotel. Almost every time I come here I seem to have to fight to get what I should be getting as a Royal Ambassador. I'm on a PB reward stay, so I know I generally don't get mini-bar. No problem. However, other RA's who have been here on PB stays got the choice of a suite or club access. I'm fine with this. However, upon my first check-in for a few nights, they not only had the wrong name on the reservation (a family members that I booked a couple of "maybe" nights at the end of the month), but didn't seem to know about the suite/club rule at first. That time, it took over 30 minutes at check-in to iron out. This time when I checked in, they had the right name, and I told them that I wanted the club access instead of the suite. The clerk handed me my keys, so I thought I was okay. No welcome gift is offered, and I get so tired of having to ask every time, and am tired from my flight, so head off to the room. The next morning when I try to go to the lounge, the keys don't work. I go down to the front desk, and the clerk tells me no club access on award stays. I calmly explain that I had the choice. Agent talks on phone. Comes back again, and says, no. I'm getting slightly frustrated at this point. I explain I was here the week previously, and that is what was explained to me. Agent goes into back room. Says, no again. I've had thousands of nights in hotels, and I've asked for the manager twice. I ask for the manager. The agent looks confused. She makes one more call, and then goes in the back room. She comes back and apologizes that she wasn't informed of this change.We barely make breakfast. Everything is fine, until a couple of days ago. The Duty Manager calls, and says we need to move the next day for some maintenance issues. Says he is moving us to a kitchen suite the next day. I say, okay. The next morning, the front desk calls (an hour before our wake up call), and again reminds us. As I did the night before, I told them we'd move after breakfast. In the lounge, the desk agent came over and told us our room was ready. We told her that we'd move at about noon. Get back to the room, get yet another call saying the room is ready. Sigh. Tell them again it will be about noon. I call when our bags are ready and the bellman comes and we're off to the new room. It's just the standard Jr Suite I've gotten on many occasions. No kitchen. I don't mention anything. The room is hot. I've got it cranked, and wait a few hours. Not much better. Call it in to the front desk. They send someone out, and they say it's pumping out cool air. That might be true, but it's not pumping it out in quantity. Being that I'm in a double sized room, on the corner, I think the AC is the same as in a standard room, and isn't meant to handle the semi-heatwave that is happening in Jakarta now. It's about 93-94 during the day. I like my rooms at 72-73 degrees, and it take until after midnight before it's 77 or so. I had actually been impressed with the better than average Club Lounge offerings on this trip. They had improved the quality and variety of items, and no longer ran out of food 30 or 45 minutes before the happy hour ended View attachment 16214 . Some excellent Tika Chicken, grilled salmon and a few other items. I did find only one good waiter in the club, however. A younger new waitress and a few of the other folk were quite spotty in service and delivering the correct items. I think the waitress has a much more limited command of English, as 75% of the time, her orders were wrong, or she had to come back and ask for the order again. If we ordered more than 2 drinks, they often forgot to bring one of the items, or didn't do it right. So if I ask for a cold water with ice and lime, I might just get a normal water, no ice, no lime. Or if we ordered 2 papaya juices, and one water, we'd only get the juices. Very frustrating, as it happened almost every day. I think this IC needs to get it's act together if it seriously wants to be considered even a 4 star property. Combine this with the problems on paid stays (elimination of almost all alcohol in its minibar now), and having to ask for everything that you're entitled to as an RA, it just gets tiring.