I recently took an Iberia flight MAD-MIA, and my checked-in suitcase did not arrive with me. Iberia found it still in MAD the next day, and eventually delivered it to my home. Unfortunately, it was not in the same condition it was checked in. The hard shell was cracked, and the zipper pulls were snipped off (where they insert into a lock). If it makes any difference, it was a TSA-compliant lock. The contents of the bag were thoroughly rifled -- probably thoroughly enough to indicate some malice. Nothing seemed to be missing though. There was no notice included in the bag to indicate if it was an official "inspection". With a cracked shell and no lock, the suitcase is useless at this point. Any opinions or advice if I should take any action with Iberia about it?