Until recently I tried to consolidate most of my air travel to UAL due to the fact that they offered the best service out of PSP, my former home. LAS affords me the opportunity test the waters with other carriers which is exactly what I decided to do as of late November 2013. I purchased two tickets on AA from LAS to CPH. I was pleased with the service and decided that AA would be my carrier of choice. When purchasing the tickets I inquired as to whether AA offered a challenge for elite status since we were making this transition. I was told that was not an available option with AA. Yesterday it came to my attention that AA does in fact offer a challenge for elite status that the reservations department team is not required to know exists and that is not made public on the AA website. The challenge entails paying the appropriate fee and opting for either the gold challenge which requires earning 5, 000 qualifying points within three months or the platinum challenge which requires 10, 000. The roundtrip to CPH alone earned my travel companion and myself 18, 225 qualifying points each. I contacted AA and the reaction I received from the supervisor in the AAdvantage department could be considered complete indifference at best, but to be honest it was nothing more than a slap down. After looking at our two accounts the supervisor made the grand gesture of offering me only 2000 miles. I am still dumbfounded as to what I could have said that gave her the impression that I had any interest in receiving mileage at all. I earned more miles than this this month and have not even left town. I refused the miles. Whenever my travel plans include a flight segment that exceeds 90 minutes I choose to purchase a First or Business class ticket. I am satisfied with the benefits that I receive from the additional outlay of funds. All of my travel is leisure and there are few destinations from Vegas to which I travel that don’t exceed the 90 minute threshold I’ve set. I realize that AA and its corporate culture are so out of sync with my mindset that the approach being taken by AA was appropriate on their part, but of little interest to me. When cashing in miles, usually it is so that I can bring a friend along on the trip. When purchasing a ticket for a nearby destination it is a sure bet that I am going to try to find the least expensive coach seat available. This is when the benefits associated with elite status with an air carrier are of importance to me. On the few occasions that I purchase a discounted coach seat it would be nice to be able to access the elite check in counter, the shorter line through security, the airline lounge as well as being able to check a bag at no charge. Any relationship I have with a carrier are skewed heavily in their favor since the benefits I am looking for require no financial outlay or loss on their part. I currently have two Business Class tickets purchased from AA for upcoming travel that I expect them to refund. I prefer to rebook on another carrier with whom a relationship that can be beneficial to both sides is possible and is appreciated. I am not in the mood for a big run in with AA, but rather want my two tickets, valued at $ 1930.00, refunded so that I can move on and find an airline with which I am more compatible. Any suggestions on the best contact number to get this all done and over with? As, I was informed that there is no ‘umbrella’ department that is familiar with both AAdvantage policy and ticketing I do not want to waste any more time than necessary resolving this and moving on. Thanks in advance for any input. Safe travels everyone!