Where do I begin.... After a few years of travel (25), by accident, I booked a room in Savannah GA for one night. The accident was that I selected the four dollar discount for pay in advance rate. In fact, I ended up booking two rooms as I was supposed to be traveling with a colleague this week. As it turns out, he will not be making the trip so I went on line to my PC account to cancel the rooms and they do not show as reservations. ??? Puzzled, I look up the confirmation email and cancel it with the confirmation number. It let me cancel one room, not the other. ???? I called the hotel this morning to cancel the other room and I am told that even though I was able to cancel the room, I did not cancel the charge. (I have never, ever heard of this before, being able to cancel a room and still be charged for it. but... I digress) The young lady who answered the phone advised me the manager who can assist me with this will not be in until 9:15 - 9:30. I call back at 10 and am put directly into her voice mail. I call back at 11 and am advised that she knows of my voice message and the duty manager is taking an "incident report" from a guest and he can not help me. I am also told the "only person who can really help me is the manager himself and he does not take these things lightly." I leave my name, phone number, and reservation/confirmation/cancellation numbers." I called IHG Customer Service and explain the situation to them and am advised that I will get a call back "within 48 hours." When I came in from the lake this afternoon, there is a message on my cell phone. Name, number to return call, and case number was the entirety of the message. Out of curiosity, I called the number and asked who I was calling. I was told, IHG. <Surprised> I reviewed this with a "Micheal," who basically agreed that it was wrong to have been mislead. He agreed that the $4.00 savings for an advance purchase was not enough to make a seasoned traveler bite, but the only thing that can happen is for me to await a call from the hotel manager. Right now, I have "uncanceled" the now paid for rooms and I plan on going to the hotel, picking up a homeless person on the way and letting them enjoy the second room. While I really don't have an extra $350.00 to burn right now, it is a cheap price to pay to learn to stay the HELL OUT OF ANY IHG Property. I will sleep under a damned bridge before they see another damned dime from me. I suppose that I have been spoiled by Hilton Honors who actually empower people to listen, think, and act in the name of customer service.