OK, i admit i might be wrong but.......if you are a company who filed bankruptcy protection and want to keep your current customers happy (as well as gain new ones) shouldn't you at least attempt to have decent customer service? I'm not saying they are rude, unhelpful or anything like that...........i just can't get them to answer the damn phone. Over an hour on hold (thanks to speaker phone) to try and make a change to my reservation. Never did get through before i hung up and tossed the phone across the room. This is crap.