Hyatt's First "Chief Innovation Officer" Appointed

Discussion in 'Hyatt | Gold Passport' started by Kaanapali, Aug 3, 2011.  |  Print Topic

  1. Kaanapali
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    Kaanapali Gold Member

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    HYATT APPOINTS JEFF SEMENCHUK AS CHIEF INNOVATION OFFICER


    Newly Created Position Demonstrates Commitment to Hyatt’s Long Heritage of Innovation

    CHICAGO (August 3, 2011)Hyatt Hotels Corporation (NYSE: H) today announced that Jeff Semenchuk will serve as its first chief innovation officer. He will be based at Hyatt headquarters in Chicago, and will report to both John Wallis, global head of marketing and brand strategy and chief marketing officer, and to Mark Hoplamazian, president and chief executive officer.

    “Hyatt has a long heritage of innovation, a reputation for introducing new concepts and service models to the hospitality industry, and a commitment to becoming the most preferred brand in each segment we serve,” said Hoplamazian. “Appointing a chief innovation officer demonstrates our determination to differentiate our brands by developing new, relevant ways of providing great guest experiences and delivering authentic hospitality. Jeff is a seasoned executive who combines discipline and creativity and I’m delighted to welcome him to the Hyatt family.”

    In his new role at Hyatt, Semenchuk will lead the company’s enterprise-wide, cross-functional efforts to establish a process of innovation that yields new experiences, offerings, and ways of operating that are expected to generate significant value for guests and owners.

    “The most meaningful innovation is derived from deep understanding of customer needs and market opportunities,” said Semenchuk. “Given its strong entrepreneurial culture and the investments the company has made in guest insights and analytics, I believe Hyatt has the opportunity to take a leadership position for its brands. I look forward to collaborating with my colleagues across the organization to leverage the great work that is already being done and to develop and implement new, breakthrough concepts.”

    With more than 25 years of experience as a corporate innovator, Semenchuk has played key strategic roles for companies in industries ranging from financial services to pharmaceuticals, most recently serving as a founder and managing director of Citigroup’s global Growth Ventures & Innovation unit. He was head of global innovation at Pfizer Consumer Healthcare, has founded four start-ups and worked as a corporate consultant, including serving as a senior advisor with the Monitor Group.

    Semenchuk will be based in Hyatt’s Chicago headquarters but will spend a significant amount of his time working with associates, business partners and guests in Hyatt hotels across the US and the world.

    Source: http://www.hyattpressroom.com/hyatt/en/news_releases0/2011/Hyatt-Appoints-Jeff-Semenchuk-as-Chief-Innovation-Officer.html
     
  2. MSPeconomist
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    Title inflation: the Chief X Officer reports to the Chief Y Officer. There are too many chiefs here.:D
     
  3. Kaanapali
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    Kaanapali Gold Member

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    You have it nailed.....
    Still wondering about an Innovation officer with background in innovating consumer healthcare ...going to now innovate Hyatt.....
     
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  4. uggboy
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    uggboy Gold Member

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    Sounds like he is a go to oracle for Hyatt's future!:D
     
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  5. Tenmoc
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    Tenmoc Gold Member

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    he's just pulling a Jay Walder.
     
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  6. FriendlySkies
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    FriendlySkies Gold Member

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    How about hiring somebody to overhaul the website?
     
  7. RestlessLocationSyndrome
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    RestlessLocationSyndrome Silver Member

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    Although there might be questions about their organizational structure among other things, I think that the focus here should be on the fact that Hyatt is willing to create a new position to focus strictly on innovating the guest experience. I look forward to hearing about the changes and hopefully improvements to come.
     
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  8. RichardInSF
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    RichardInSF Silver Member

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    ....unless the title has been given as a placeholder to someone shunted out of line management.
     
  9. paladin87
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    paladin87 Silver Member

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    Is he going to "innovate" a way for me to always get points posted properly and to have the website work reliably?
     
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  10. Tenmoc
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    Tenmoc Gold Member

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    That would be nice.

    I more likely fear he will innovate that if points don't post, we didn't deserve them in the first place.
     
  11. MSPeconomist
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    I wonder if this person will appear at the SMD3.
     
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  12. Kaanapali
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    Hopefully you or someone else whom is going will be lucky enough to find out and perhaps have some face time - and Jeff can explain his vision for Hyatt and how this will translate to members of HGP :)
     
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