Hyatt Ziva Los Cabos cancellation

Discussion in 'Hyatt | Gold Passport' started by marcwint55, Oct 9, 2014.  |  Print Topic

  1. marcwint55

    marcwint55 Gold Member

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    Just received an e-mail from Hyatt that our April reservation is being canceled due to the Hurricane.
    I have no problem with that and fully understand it.
    What I don't like is that we booked a 45% discount rate and we were not offered to re-book that rate at a later date.
    I don't think that would be an unreasonable request, especially for a Diamond member.
    I now have to get American Airlines to hopefully waive the ticket penalties to re-book another destination for April.
     
  2. MSPeconomist
    Original Member

    MSPeconomist Gold Member

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    Did you ask to be able to rebook later at a discount rate?
     
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  3. Pizzaman
    Original Member

    Pizzaman Co-founder

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    Let us know how you make out with AA. I would expect there's still a travel advisory allowing you to switch but not sure.
     
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  4. marcwint55

    marcwint55 Gold Member

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    I was told no by Hyatt, although I did not push them on it.
     

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