Hyatt Union Square - Reviews

Discussion in 'Hyatt | Gold Passport' started by LIH Prem, May 6, 2013.  |  Print Topic

  1. LIH Prem
    Original Member

    LIH Prem Gold Member

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    Pictures are here: https://picasaweb.google.com/106681454868280164799/HyattUnionSquare?authuser=0&feat=directlink

    I had a one night stay, using points (cat 5 at opening, 18k points) this past weekend. Hotel is boutique style, I was told 145 of 178 rooms are open now, including 2 suites. The hotel is located on the West side of 4th Ave between 12th and 13th streets, the entrance is near 13th Street.

    I was in room 1003, a standard king bed room facing 4th Ave with a nice view. Room 1003 had a bath/shower room with a sliding door (pocket style without the pocket) and another sliding door separating the comode from the sink/shower part of the bathroom.

    The standard rooms are quite small, adequate for 1 person IMO, tight for more than 1 person. The finishes are great, high quality, but every bit of space is used in these rooms. I was told that corner rooms are more spacious, but I didn't get an opportunity to try one. Beautiful LG big screen flat panels have digital HD programming, none of that analog stretched stuff you find in many other properties.

    The room had a window that latched and cranked open at a small (safe) angle if you wanted to open the window.

    Bathroom amenities were Bigelow, which I thought were nicer than HRs' Kenet MD brand.

    Diamond breakfast was served in "Four", the ground floor restaurant attached to the hotel lobby. I had a choice of anything from the menu, I had a "NY Breakfast" (see pictures) and I ordered OJ, coffee and an extra bagel. There was no bill.

    Room key system was down when I came back to the hotel to checkin (having dropped my bag off earlier in the day) so I was escorted to my room, and I picked up a key after showing my ID at the front desk in the morning when I came down for breakfast. Late checkout was offered after I asked, no problem getting a 4pm checkout.

    Bottom line is I really liked that property with the proviso that the standard king room is small and adequate for 1 person. I'd like to see how the corner room size compares to the room I had. Staff was eager to please with any request and had a great attitude.

    -David
     
  2. marcwint55

    marcwint55 Gold Member

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    thanks for the report
     
  3. lsed

    lsed Silver Member

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    Thanks for the review!

    Is it me or does the room seem a little dark? Or perhaps its from the flash.

    The have the same radio / iphone speaker used in the Andaz WeHo. I used to love those docks until the iPhone 5. Don't think I've stayed in any hotel that has a lightning connector dock and the adapters only allow charging and can't be used for playing music through the speaker!
     
  4. LIH Prem
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    LIH Prem Gold Member

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    The room is not dark at all, that's one of the things I noticed, great lighting throughout, including the bathroom and shower.

    They had the same clock/radio in the Grand Deluxe room I had the next night at GHNY. I wonder if it's a new brand standard? I didn't mess with it at all.

    -David
     
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  5. davef139

    davef139 Gold Member

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    Just completed a 2 night award stay here.

    They have been open 6weeks or what I was told by someone when I checked in.
    I checked in at about 4-5pm there was no one waiting, so I was helped right away. There was also 3 people working, 2 front desk and 1 concierge it seemed.
    Checkin was quick and easy with everyone really friendly, I was given a room on the second floor which I was hesitant about since I am a fairly light sleeper. She also then told me they upgraded me so I didn't complain.
    After I got my keys and all was good she asked me to wait a few minute. as the GM wanted to meet me (nice touch). She called him and a minute later he came around the corner (Chris Holbrook) shook my hand and said he wanted to meet Hyatt's loyal customers, he asked a few questions notably where I generally stay. I told him Andaz 5th. Gave me a biz card and I was off.

    Now for my room that I was upgraded too was considered the "Urbane Terrace" Deluxe room on the site, instead of a window it has door with a small sitting area outside. It looked like all rooms on this floor have this. I did get the room with the least amount of space outside there was a fence part of the way through that looked as if it was blocking some air ducts or something, Although the rooms next to me looked as if they went all the way to the edge of the building the walls were taller then I was.
    I was fairly hesitant being on the second floor with street noise, but the door/windows locked up pretty good and slept mostly soundly both nights. I am a real light sleeper as I live in the country and my closest neighbor is 1/4mile away so any traffic at night is unusual.
    I will agree with LIH Prem the rooms are quite small. The bed didn't feel like the Hyatt Grand bed, but that may be because of how new everything is, I was at a Hyatt days before and it definitely seemed different.

    I had breakfast only my first day, they gave me a biz card that said it was valid for an "American Breakfast" I asked about it and was told I can get whatever I wanted. I had a souffle pancake which was amazing. I did have to sign a bill, the waitress told me that the on duty manager usually fills out gratuity but she was gone so she filled it in as $3.60 i think and said all she needed was my sig. I never got charged for anything. I did overhear the restaurant is separately owned they just handle roomservice and food operations for the hotel.

    A few things I noticed, I checked cash pricing for the stay I had, they were the highest listed Hyatt by 10% I think Andaz 5th was $309 and this was $339, the staffing seemed a bit extreme Friday night I saw 5 employees at the front seeming rather bored. All very friendly maybe too friendly, although still being a new property I was thinking maybe the overstaffing is to make sure they get things down good before the summer tourism season. Other then that I had an excellent stay although I thought the tap water tasted a little funny but I should definitely come back if pricing comes down some.

    I will post some of my pictures here in the morning.
     
  6. davef139

    davef139 Gold Member

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    IMAG0277.jpg IMG_2481.JPG IMAG0280.jpg

    Here is picture of breakfast and room.
     
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