Hyatt understands addresses: unique among US hotel brands!

Discussion in 'Hyatt | Gold Passport' started by jbcarioca, Jun 6, 2012.  |  Print Topic

  1. jbcarioca
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    jbcarioca Gold Member

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    I just received a questionnaire regarding my recent stay at the Hyatt Crystal City, in Portuguese! Because my address is in Brazil that might seem logical, but:

    1) Marriott sent their updates to me in Spanish. They never answered when I asked why. The local J W Marriott staffers said "that's just the way they are". After that I stopped using Marriotts, despite having been Platinum I never heard from them.
    2) Hilton and SPG send theirs in English.
    3) Accor and LHW ask me what language I want.

    Hyatt, alone among US hotel brands, actually uses the official language of my country of residence. Great! I guess I'll just start staying at Hyatts more now! Anyway they're very nice to MPers, so how could I not?
     
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  2. TRAVELSIG
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    TRAVELSIG Gold Member

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    And the Hyatt in SP is one of the better hotels in that area of the city if you need to be there with a great Japanese restaurant!
     
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  3. cennas
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    cennas Gold Member

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    Thumbs up to Hyatt. I didn't know that they sent out these surveys in other languages as I always receive mine in English :)
     
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