Hyatt Speaks Out on Hotels Playing Games With Reward Space and Confirmed Upgrades

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    This week I wrote about two significant challenges with the Hyatt Gold Passport program. Hotels not offering award nights even when standard rooms are available Hotels not offering confirmed suite upgrades on cash and points award stays, even though these aren't supposed to be capacity controlledYesterday I spoke with Jeff Zidell, Hyatt's Senior Vice President for the Gold Passport program, about these issues. Continue reading Hyatt Speaks Out on Hotels Playing Games With Reward Space and Confirmed Upgrades...

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