Hyatt Solves Issue of Hotels Playing Games With Reward Space and Confirmed Upgrades

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    Back in June I wrote about two significant challenges with the Hyatt Gold Passport program: Hotels not offering award nights even when standard rooms are available and hotels not offering confirmed suite upgrades on cash and points award stays, even though these aren't supposed to be capacity controlled. I spoke with Jeff Zidell, Hyatt's Senior Vice President for the Gold Passport program, about these issues. And he took action. Continue reading Hyatt Solves Issue of Hotels Playing Games With Reward Space and Confirmed Upgrades...

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