Hyatt Regency Santa Clara - REVIEW

Discussion in 'Hyatt | Gold Passport' started by tom911, Feb 6, 2011.  |  Print Topic

  1. tom911
    Original Member

    tom911 Gold Member

    Messages:
    2,005
    Likes Received:
    3,183
    Status Points:
    2,070
    Due to a flight delay I didn't arrive at the hotel until just before 9pm. Circled the parking lot out front twice until a parking space opened. The check-in agent, who used to work at Hyatt Place Fremont, greeted me at the counter and covered my Diamond amenities, including the buffet breakfast in the restaurant being that the lounge does not serve breakfast (if paying, $18 plus tax). I asked about wi-fi as I did have a past incident at this hotel where wired was free but wi-fi was not, but was told I could now choose either (my bill on the past stay was adjusted). Wi-fi worked fine.


    I had a 13th floor end unit and there was a Sunday San Jose Mercury News at my door in the morning.


    Went down for breakfast about 0730 and there were only two other guests there. Very attentive service from a server that recently relocated to the area from Spokane. As he wasn't very busy we talked a bit about his experience in the Bay Area compared to Washington state.


    The hot items consisted of chocolate chip pancakes, scrambled eggs, bacon/sausage, hash browns, and some other type of egg dish. There was also hot oatmeal and a selection of cereals. They still had the bowl of berries and strawberries that I enjoyed on a prior visit, and there was also yogurt, and a sizable selection of muffins and pastries (actually had trouble deciding which one to have--everything looked good and I wish I had my camera along but I didn't).


    Checked out just after 8 and was on the road home.

    [​IMG][​IMG]
     
    dmel, Kalboz and serfty like this.
  2. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

    Messages:
    12,504
    Likes Received:
    20,199
    Status Points:
    16,520
    So I take it the RC is open now, but just doesn't do breakfast?
     
  3. tom911
    Original Member

    tom911 Gold Member

    Messages:
    2,005
    Likes Received:
    3,183
    Status Points:
    2,070
    I was half asleep when I checked in (still on east coast time) so I'm just not sure and didn't try to visit. I'll try to clarify that on a future visit if someone doesn't get there before me. I remember the agent mentioned something about extra points and the lounge but it went right past me.
     
  4. tommy777
    Original Member

    tommy777 Co-founder

    Messages:
    2,674
    Likes Received:
    6,596
    Status Points:
    4,570
    Nice porn white recliner :p

    Thanks for sharing!
     
  5. FriendlySkies
    Original Member

    FriendlySkies Gold Member

    Messages:
    21,423
    Likes Received:
    145,991
    Status Points:
    20,020
    During my stay in January, the FD did not mention anything about free breakfast. I did get the Diamond amenity, which tasted pretty good :)

    When I stayed there in January, there was no dinner or breakfast in the RC.. Only pop & cookies..

    I think I know what to get you for MPT Secret Santa ;) :D
     
  6. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

    Messages:
    12,504
    Likes Received:
    20,199
    Status Points:
    16,520
    and you presumably got the 2500 RC closure compensation points, right? When I "stayed" there last year (burning a FFN that I had no other use for), it was the same thing -- a fridge with drinks and a couple cookies on the counter.
     
  7. FriendlySkies
    Original Member

    FriendlySkies Gold Member

    Messages:
    21,423
    Likes Received:
    145,991
    Status Points:
    20,020
    I did not. I called GP and asked how I could get those points, and was told that the hotel would be faxing in some documentation to show that the lounge was closed.. Did not get the points. Think I can still get them, even though the stay was 1/7?
     
  8. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

    Messages:
    12,504
    Likes Received:
    20,199
    Status Points:
    16,520
    Since they apparently told Tom something about extra points (which they did in my case as well, and they posted automatically), I think I'd call the hotel directly and see if they can have the points posted.
     
  9. tom911
    Original Member

    tom911 Gold Member

    Messages:
    2,005
    Likes Received:
    3,183
    Status Points:
    2,070
    Received 3,963 points for my weekend stay, so most assuredly was compensated for the lounge closure. I was on a G1 rate but that would not bring the points anywhere near this high.
     
    Kalboz likes this.
  10. FriendlySkies
    Original Member

    FriendlySkies Gold Member

    Messages:
    21,423
    Likes Received:
    145,991
    Status Points:
    20,020
    FWIW, I called the Diamond line this afternoon, and asked about the 2500. The agent put me on hold, called the Hyatt, who confirmed that the club is closed on weekends, and the said he would credit 2500GP. ^

    Looks like I was given extra points! :)

    Base Bonus Total
    495 4,648 5,143

    495 2,643

    Total - 7786 :)
     
  11. LAXNRT
    Original Member

    LAXNRT Silver Member

    Messages:
    97
    Likes Received:
    108
    Status Points:
    380
    Stayed here with my kids in 10/2010 and had a great stay. Friendly staff (despite a packed hotel with an Indian wedding going on) and the breakfast in the restaurant was free as RC was closed. The food was quite good for breakfast, we also had dinner in the restaurant and it was quite nice with a very attentive waiter. Will stay again when in the area.
     
  12. kenbo
    Original Member

    kenbo Silver Member

    Messages:
    433
    Likes Received:
    735
    Status Points:
    645
    I just completed a stay this past weekend. This was the first time at this hotel where there were actually a variety of snacks put out. Maybe I'm just unlucky because usually there is one cookie jar out with no cookies. This time there were 3 jars. The cookie jar was almost empty but there were also pretzels and some other mix of crackers.

    I didn't receive the 1K amenity or the G bonus but did receive the 2500 points for the lounge closure. I checked with the front desk on my way out and the extra points were added. The stay posted one day after checkout and I received just over 5K points.

    The breakfast buffet was good overall, as was the service. If you have the buffet, you don't have to settle for the scrambled eggs that are out there. This is the one part of the buffet that was not good. The eggs seemed dry and clumped together. So if those eggs don't look appetizing, you can always have your eggs specially made at no additional cost. I ordered scrambled egg whites and they were so much better. In the past I've had omelettes as well.
     
    tigerwong likes this.
  13. Just a quick note -- the front car park is almost never open. However there is covered garage parking (for free) around the left side of the hotel (when facing) that is quite convenient.

    In addition, there is a great paved bike and running trail behind the hotel (San Tomas Trail) that is easily accessible by heading straight back through the aforementioned parking garage and then up the "ramp" that says "Golf Carts Only" (or something to that affect). The trail runs a very long distance into Sunnyvale and even has access to some major employers (Yahoo is one I think). Maps are available at the front desk.
     
    tom911 likes this.
  14. One more tidbit of information --

    It looks like they're serving Sushi in the lobby/lounge/bar again. You can order it from the bar as well. It was not too bad and not terribly expensive ($16 for 6 small roll pieces and 4 pieces of nigiri).
     
    FriendlySkies likes this.
  15. tom911
    Original Member

    tom911 Gold Member

    Messages:
    2,005
    Likes Received:
    3,183
    Status Points:
    2,070
    The outdoor parking and designated hotel parking on the bottom level of the structure were both full tonight, but they told me I could park anywhere in the structure when I phoned. I wasn't sure if I was restricted to the designated hotel slots on the ground floor. I'm on the top deck and will try to move later night.

    Hotel is hosting three weddings and one class reunion tonight so they're pretty busy. Met one guest who arrived after a 5 hour drive with his kids to find the pool closed due to one of the weddings. He was comped breakfast and Regency Club access (cookies and soft drinks for the kids--bet they'd still rather have been in the pool).
     
    RichardInSF likes this.
  16. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

    Messages:
    12,504
    Likes Received:
    20,199
    Status Points:
    16,520
    Is there a formal policy for such situations? If a pool is an advertised feature and it's the middle of the summer and a closure isn't required for safety or mechanical reasons, but rather because the hotel sold the space to someone else for an event, shouldn't other guests get compensated?

    I had a similar situation at the GH Bangkok earlier this year where Symantec had apparently rented the entire pool deck area for some sort of party. When I went to the pool at 5pm, they had already removed most of the pool chairs and were busy setting up for the party (including noisy sound checks for the band stage). The didn't stop me from occupying one of the remaining chairs for about an hour and swimming in the pool (very welcome/needed after a day of walking aroud the city), but I suspect if I had shown up much later I would have been out of luck.
     
    RichardInSF likes this.
  17. tom911
    Original Member

    tom911 Gold Member

    Messages:
    2,005
    Likes Received:
    3,183
    Status Points:
    2,070
    No idea. I wasn't looking to use the pool myself. He did say it would reopen at 2030 though I don't know what time it closed. It's possible it may only have been an hour or two for the wedding.
     
    RichardInSF likes this.
  18. RichardInSF
    Original Member

    RichardInSF Silver Member

    Messages:
    545
    Likes Received:
    473
    Status Points:
    600
    Tom, when you travel do you always go as far away from home as this hotel? :):)
     
  19. tom911
    Original Member

    tom911 Gold Member

    Messages:
    2,005
    Likes Received:
    3,183
    Status Points:
    2,070
    Nice hour drive down and an $80 weekend rate will make me do that (and I do like breakfast there). I combined it with a stop in Concord to visit friends on the way down (and left them my China visa application to turn in this week). No way I would make my 25 stays without some local stays built in. I do have upcoming trips to ABQ, PIT and DCA all with Hyatt stays and 10 nights at the Grand Hyatt in Shanghai on points for World Swimming Championships next month. Hyatt is still working out well for me. My backup program that I use mostly in Europe in the winter is Priority Club (Holiday Inn, Holiday Inn Express).
     
  20. mikew99
    Original Member

    mikew99 Silver Member

    Messages:
    96
    Likes Received:
    104
    Status Points:
    380
    Missed you at the HR Santa Clara last night, Tom! I was there for my own little MR.

    With three weddings going on, the place was packed. Then, I got really worried when they couldn't find my reservation. Would I end up at the Hilton across the street? What about my promotion status?

    Turned out that another guest, with my same (and not uncommon) name, also a Diamond member, had checked in earlier, and they checked him into my reservation instead of his!

    Strange that they didn't unknowingly give me his reservation, but according to the agent, simply nothing was showing up under my name at that point.

    All's well that ends well. The alternate mikew99 got my "upgrade" to the RC floor, but I got an "upgrade" to one of the allergy-free rooms, so there. :)

    I use "upgrade" in quotes because my one beef with this property is that I have never gotten an upgrade to anything other than a standard-size room -- not even to a room with a balcony. :mad: I can't, however, argue with the fantastic weekend rates here!
     
    ryandc99 likes this.
  21. tom911
    Original Member

    tom911 Gold Member

    Messages:
    2,005
    Likes Received:
    3,183
    Status Points:
    2,070
    I had that same issue (unable to locate a booking) at the Capitol Hyatt in DC last year. Ever since then I've got in the habit of printing the booking with the confirmation number and bringing it along. They did eventually find mine after searching and searching but I was alarmed they couldn't find it immediately. They had gone as far as suggesting that I might be booked at a different Hyatt which I knew was not the case.

    I was in a double last night on the RC floor which was all that was available when I booked.
     
  22. kenbo
    Original Member

    kenbo Silver Member

    Messages:
    433
    Likes Received:
    735
    Status Points:
    645
    I'm glad they were able to sort out your reservation. I haven't experienced any problems with service when situations arise.

    How is the allergy-free room? Did you notice a difference versus the normal rooms?

    +1 on the lack of upgrades. I feel fortunate to have burned a suite upgrade there but outside of that, I've have 0 upgrades there.
     
  23. mikew99
    Original Member

    mikew99 Silver Member

    Messages:
    96
    Likes Received:
    104
    Status Points:
    380
    I think the phrase I was looking for was "hypo-allergenic rooms." It was basically the exact same room that you and I always get, same size, same amenities.

    The only thing I noticed was some sort of air purifier/air ionizer device in the corner. I turned in on and it made a nice fan noise, so I used it as a sound soother. :cool:
     
    kenbo likes this.
  24. kenbo
    Original Member

    kenbo Silver Member

    Messages:
    433
    Likes Received:
    735
    Status Points:
    645
    So they say they put the sheets and other stuff through some sort of special cleaning process but the only noticeable difference is an air purifier? Haha..nice...
     
  25. RestlessLocationSyndrome
    Original Member

    RestlessLocationSyndrome Silver Member

    Messages:
    1,014
    Likes Received:
    1,356
    Status Points:
    925
    I've been staying here over the past several weeks. While usually not a horrible check in experience, today's sucked. It started with entering and seeing three agents helping two customers as I waited. Other people start showing up to check-in so the third agent calls me over. Unfortunately, her terminal is either not working or taking forever to reboot.

    At this point, a bunch of agents who were chilling in the back decide to come up to the front to help all the people waiting. The agent asks another agent to help me instead.. lucky me because her terminal also needs to start up. So glad she welcomes me by asking me if I've used the kiosk before and if I'd like to use it. Given my negative previous experience, I decline.

    Finally, after standing and waiting a few more minutes, she asks another agent who just finished helping another customer to help me. Finally, someone whose terminal actually works. After several minutes, three different agents and seeing other customers helped who arrived after me, I'm finally off to the RC.

    There were way too many agents on duty to prrovide such a low level of service. The need to wait for a terminal to start up several times when this is your main responsibility is pretty inexcusable. And the fact that three other agents were just hanging in the back but couldn't come up prior to a crowd forming is also pretty poor. Finally, having an agent ask me to use a kiosk when I was clearly waiting for an agent was the final point of failure. For a full service hotel, you expect much more than this and considering I've received better service from every lesser property over the past 2 yrs., I'd be PO'd if I was this hotel's manager.
     

Share This Page