I had a three night stay at this property 2 weeks ago and since there is no reviews posted for this property, I thought that I'd post some thoughts. Location: very good - right across the street from the Place Des Artes which has a subway station in it. It's also about 2 blocks from the express bus stop (747) from / to the airport. The property is part of a shopping center complex. There has been (apparently at least for over 1 year) extensive street reconstruction so in / out of the hotel can be a bit awkward right now while the construction is ongoing. Building: a bit awkward, the street level entrance for pedestrians as well as auto traffic requires using an elevator up to the hotel lobby (on the 6th level of the property). Exiting the elevator at the hotel lobby level, one is faced with 3 steps down (or a curved slope) down to the main level of that level. Not a big deal but adds to the time to enter and exit the hotel. The hotel lobby overlooks the pool level (which is apparently level 5 of the building but can only be reached by the guest room elevators. Public Spaces: The public spaces of the hotel have been very recently renovated in the starkly modern way (think W Hotels). Regency Club: The Regency Club space for this property is located on the lobby level back around the elevator bank for the guest rooms and near the other set of elevators which I believe goes to the conference rooms / banquet facilities. Access to the RC is controlled by the proximity card sensor (your room card would be programmed to include access as appropriate). I'm not sure if the front desk clerk was just being generous or if its a property policy but a friend that was staying at the property on Sat night (who is Platinum level with Hyatt) was given access via his room key to the RC. RC offerings for breakfast is typical (juice, coffee, cereal, pastries); however, the evening offering is probably one of the best in North America (including the Hawaii properties) since each evening they have at least 3 different hot appetizers and one evening they had shrimp cocktail (however, a friend who was also staying there said it wasn't fresh due to the the platter being set out not including ice). Staff in the RC was extremely variable, some very professional, some easily flustered and some totally new to the job. It should be noted that the RC was also recently renovated also in a modern style but less "hip" than the rest of the lobby (in the room there was a leftover card stating that the RC was temporarily located on the 11th level of the guest rooms). Rooms: Reaching the guest room level, you can see that there is a big style disconnect with the lobby - not sure if they are planning on a relatively extensive renovation or not. The guest rooms are fairly small and typical of "run of the mill" Hyatt Regencys in North America. Rooms are in decent shape but could certainly use an update (I couldn't tell if they had done that recently or not since the carpeting appeared pretty new but the furniture isn't). Bathrooms are extremely small (even compared with typical Hyatt Regencys. I had used one of my Diamond Confirmed Suite Upgrades and was assigned an "Executive Suite" which is basically two rooms with one setup as a parlor. Rooms are connecting and the parlor can be connected either to a king bedded or double bedded room (I could only be confirmed into a double bedded one due to occupancy). We were in 606 / 604 where 606 was the double bedded room and 604 was the parlor. Another friend was in 804 / 802 where 804 was also the parlor but 802 on the other side was a king bedded room. A room renovation could improve the image of the rooms but won't do much for the size especially the bathroom (since renovations of bathrooms that involve moving fixtures and expanding the size is very expensive and virtually never done). Service: Good - even though they were very overwhelmed at times - ie the front desk with checkouts on Sun between 11 & 12. But they were very professional and knew exactly what to do - on Sun night, not knowing what it could be the next morning at checkout I went to give them one of my Check Certs - they knew exactly what to do (and gave me $190 CDN credit for a $200 USD cert which is very reasonable). Since I had a lot of CDN cash left, at checkout I paid $100 CDN of it with cash - now I'm a bit confused why the remaining amount was put through to my credit card that I booked with not the one that I presented at check-in - not a big deal for me though. Summary: A decent property with great location, mediocre rooms, very good RC for domestic standards. Can be a great deal depending on prevailing rates at time of stay. Please feel free to post any questions or comments that you may have - (I'm not very good at writing reviews).