I've stayed a few times at this hotel over the last year and have always enjoyed it. All the times I did so, I was Diamond, and, so, was upgraded to the Club Lounge level. This year, I'll be Platinum, so will see how the change in status works. However, I'm happy to stay here again, regardless. One time, I used a suite upgrade coupon and had a small suite on the top floor overlooking the square, so had use of the balcony, which was very nice to sit out on. The suite itself was small-ish, with a separate living room, which had a sitting area around a coffee table as well as the work desk, separated from the bedroom by double doors. When I didn't use the suite coupon, I've been given a square-facing room that was very nice. Both had been newly-renovated and I liked the look of the rooms. The lounge has an extensive breakfast set-up with some delicious smoked salmon, but no hot items. The evening set up is a bit more ordinary, though the cheese selection is very good. There are some dips, fresh veggies, and a few specially made items, but nothing hot or warm, and some desserts. I've found the staff to be very helpful and friendly, and I like the location of the hotel. There are some terrific restaurants nearby of varying nationalities, and, of course, the hotel has Locanda Locatelli on the ground floor, run by one of the top Italian chefs. Great meals there. The one problem I have had here is with the complimentary fruit plates they've sent to my room: invariably, the non-apple items are very unripe; sometimes like a rock. Now, I know it's hard to supply fresh ripe fruit to all the rooms at a large hotel, but I think it would be better to put a selection of apples and some grapes/orange out rather than rock-hard unripe fruits. Tried explaining that my last stay. Don't yet know if they've followed up. I look forward to staying there again.