Hyatt Regency London - The Churchill

Discussion in 'Hyatt | Gold Passport' started by From NYC, Feb 6, 2011.  |  Print Topic

  1. From NYC
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    From NYC Gold Member

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    I've stayed a few times at this hotel over the last year and have always enjoyed it. All the times I did so, I was Diamond, and, so, was upgraded to the Club Lounge level. This year, I'll be Platinum, so will see how the change in status works. However, I'm happy to stay here again, regardless.

    One time, I used a suite upgrade coupon and had a small suite on the top floor overlooking the square, so had use of the balcony, which was very nice to sit out on. The suite itself was small-ish, with a separate living room, which had a sitting area around a coffee table as well as the work desk, separated from the bedroom by double doors.

    When I didn't use the suite coupon, I've been given a square-facing room that was very nice.

    Both had been newly-renovated and I liked the look of the rooms.

    The lounge has an extensive breakfast set-up with some delicious smoked salmon, but no hot items. The evening set up is a bit more ordinary, though the cheese selection is very good. There are some dips, fresh veggies, and a few specially made items, but nothing hot or warm, and some desserts.

    I've found the staff to be very helpful and friendly, and I like the location of the hotel. There are some terrific restaurants nearby of varying nationalities, and, of course, the hotel has Locanda Locatelli on the ground floor, run by one of the top Italian chefs. Great meals there.

    The one problem I have had here is with the complimentary fruit plates they've sent to my room: invariably, the non-apple items are very unripe; sometimes like a rock. Now, I know it's hard to supply fresh ripe fruit to all the rooms at a large hotel, but I think it would be better to put a selection of apples and some grapes/orange out rather than rock-hard unripe fruits. Tried explaining that my last stay. Don't yet know if they've followed up.

    I look forward to staying there again.
     
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  2. RichardInSF
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    This is my choice in London and I've stayed there enough that I've gotten to know the club floor staff. They were amazingly helpful last time: when I left my laptop at Geneva airport security (had to fly back just to get it, but that's another story), they loaned me one to use in the meantime. Definitely way above what I would have expected.

    The hotel is about a block away from one of the new Transit for London bicycle rental racks. I intend to try that program when I am next in London in about two weeks.
     
  3. RichardInSF
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    Update: Renovations are underway at the Churchill. They are scheduled to be done in May. Until then, the 7th-9th floors will be closed. The RC club desk has moved to the 4th floor. Breakfast is now served in the main restaurant, and it is a far better breakfast than used to be served in the club room -- it includes hot dishes as well as cold dishes, and they will make eggs and omelets to order. The Churchill bar serves as temporary RC club room, open only for that purpose, from 10:30-5pm. From 5pm on, it is open as a bar but will serve RC members snacks and drinks until 7pm. After 7pm, RC customers can still get soft drinks, beer, or coffee/tea for free in the bar.​
    I did try the bikes as promised. They are cool, the system seems more reliable than the one in Paris. The only problem is knowing where other racks are if you don't have internet service on a smart phone, you need to plan in advance.​
     
  4. I agree with the Great Location of the hotel. Have stayed here in the past if I want to be in the centre of things :)

    Only problem I had in the past was that the club lounge was really crowded.

    Great restaurants around. Last time tried Texture http://www.texture-restaurant.co.uk/ which is literally steps from the front door. Great food and great place for a drink.
     
  5. chanp
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    chanp Silver Member

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    Stayed here a few times. Made friends with an asst manager and he usually gives me suites without using my certs. I really like staying here. Great location, decent staff (except one older gentleman at the RC) and near by where I usually want to be.
     
  6. RichardInSF
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    Texture is a relatively new occupant at that location which has had several rapid-fire changes. Haven't tried it mainly because walking by, I found the menu prices scary -- higher than Locanda Locatelli, I think.
     
  7. chanp
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    What did you think about Locanda? I've eaten there twice. Thought it was good, but not as much as the hype I've read.
     
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  8. RichardInSF
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    Like you, I've been there twice and I agree with your view: Locanda Locatelli is good but not fabulous. However, I did think the prices were in line with the quality level so I didn't feel cheated. After all my stays, on this trip I finally tried the main hotel restaurant for dinner this time and my vote is that it is good value for money.

    In any event, St Christopher's Square is only about 8 minutes walk away down Wigmore Street and it has a large selection of moderately priced restaurants.
     
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  9. Sweet Willie
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    Sweet Willie Gold Member

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    This restaurant is within walking distance (~5 blocks) of the Churchill L'Autre Pied www.lautrepied.co.uk
    We really enjoyed our meal here.

    As a Diamond, had a April stay here (actually 3 rooms for family members). While we did not get upgraded to a room with a balcony, all our rooms were key card allowed access to the Regency lounge for breakfast which was terrific. Very nice spread for breakfast.

    I stayed on the 2nd floor and allowed my other family members to take a 5th & 6th floor rooms. All our rooms faced Portman Square. Even with being on the 2nd floor, street noise was barely able to be heard.

    We loved the location being so close to the Marble Arch tube stop as well as Hyde Park for our morning walks.
    -
     
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  10. RichardInSF
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    All the windows in the hotel are double pane, or as the Brits call it, double glazed. It does a fine job of keeping the sound out.

    I am told that the doorman has a key to the private park across the street from the hotel, but I've never tried that although I keep meaning to. Supposedly you have to call to be let out of the park, and I would guess a tip is in order.
     
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  11. uggboy
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    Indeed a great hotel, we have twice stayed so far this year // 2011 // and enjoyed our stays each time. Had a great view over the Portman Square outside from the 7th floor. The hotel as I write this undergoes a dramatic renovation which will transform all rooms // suites and at the moment the Club Lounge is relocated because the original Lounge is under renovation as stated on their website. // 04//2011//.

    We had always been stated upon check-in that we had been upgraded to a better room on higher floors with a better view. All two rooms had the same lay-out and interior design and have not included Lounge access so far, but as always, we hope in the future to stay here more often and explore the new Club Lounge in this great hotel.

    The Location between Marble Arch and Oxford Street is fantastic in our opinion too. Easy to get around and coming in from Heathrow is a breeze too. Really like the Tube // underground system in London. But it can get busy.

    We had room service there at all of our stays, enjoyed it much in the morning and evening. Plus the free water in the evening was always a great bonus to us, we have also received at both times a welcome letter from the manager and some fruit bowl amenity. A great hotel, excellent lobby and now it will be refreshed throughout, this can only mean it gets better and better. Hope also to try Locanda Locatelli by Giorgio Locatelli in the future there.

    Can highly recommend this hotel as a great all-rounder with good service, quality location and rooms // suites plus of course the usual high standard in food and drink offerings as in all Hyatt's encountered so far.

    Hope you like my input?
     
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  12. samonyc
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    Glad to read the positive comments on this post. I picked this hotel for the two free nights that come with my Hyatt Visa. Now I'm trying to get 22,000 points for another night there.
     
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  13. uggboy
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    Good choice! The property is under renovation at the moment, they doing it floor by floor, and it seems they get it right too! You will be right in the heart of London, Portman Square, a premium location. Excellent tube // underground connections from Heathrow and all around London and sights of interest. Enjoy!:)
     
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  14. richinaz
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    11-13 May 2011 Visit
    As part of our week+ visit of London we spent two nights at the Churchill. Since I don't have anything else planned anytime soon I used the two free nights from the Hyatt card here.

    The construction is still ongoing. I was a bit annoyed that at check-in we were told it would be between 9 and 5 but then we were woken up at 753am. Not a huge issue since we were getting up at 8 anyhow but just be warned.

    Also note my visit occurred prior to the completion of the new Regency club on the 8th floor (I think it is suppose to open the week of 16 May 2011).

    We were given a room on the 9th floor (948?). She said it was an upgrade. It was two doors down from the Royal Suite. A very nice room, freshly renovated room. The shower controls seem overly complicated and the shower door is one of those 60% doors (doesn't completely enclosed the tub so water may get onto the floor).

    Due to the Regency club remodeling they were serving breakfast in the Montagu and the Churchill. I'm not sure if they were having space issues but we were given a top right next to the hostess stand which I thought was inappropriate (I really didn't need to have an employee standing over my right shoulder). The food was fine.

    We visited the Churchill several times for free drinks and snacks later in the day. Service was very good.

    From a perspective as a tourist to London I wouldn't recommend this hotel strictly due to its location. The Bond/Oxford Streets are packed with shoppers and the red (central) tube line isn't the most convenient to get to tourist things. After two nights we (my GF and I) both were glad we were not staying longer due to the crowded streets. (Obviously neither of us live in a big city.)

    Don't get me wrong. The hotel is very nice and depending on your reasons to visit it may be great but I much preferred the quiet/tranquility of our 5 nights in Kensington (Base2Stay). Besides the quiet area, it was also a short walk to restaurants and the Earl Court station provided easy access to the District (green) and the Piccadilly (Blue) lines.

    Maybe I'm showing my preference for a bit quieter and less hectic lifestyle. Personally I would never travel somewhere to shop when I can do so locally or on the internet. Obviously others disagree with me (based on the crowds around Selfridges and Primark).

    Very nice hotel, especially once construction is completed, just not one for me.
     
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  15. uggboy
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    Thanks for the review, but what I want to know, you may have stayed at the Hyatt Regency The Churchill London only because the 2 nights were included with your new Credit Card! Do you have a loyalty to Hyatt like being a member of Gold Passport program? Any status or experiences with other Hyatt's around the world? You seem to favor Base2Stay which in my opinion is not comparable to any Hyatt Regency // Grand Hyatt or Park Hyatt properties.

    You have spent over a week in London and I simply thought that you have tried other properties which are comparable to the Hyatt Regency.
     
  16. richinaz
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    I really don't have any loyalty to any one particular hotel brand. Different ones are appropriate for different situations.

    And I certainly didn't mean to imply that base2stay is in the same league as the Hyatt. I just didn't care for the New York type crowds around the Hyatt.

    I tend to stay at a variety hotels from higher end ones to mid-range hotels. For example on a Germany vacation a few years ago I stayed at the Dorint Hotel Maison Messmer in Baden Baden which is probably a 5 star hotel and on the same trip stayed at a Best Western which was probably no more than a 3 star. Just depends on location, price and situation.
     
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  17. mauld

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    I haven't stayed at this property in over 5 years, and now that I am no longer Diamond, but mere Platinum, I wasn't sure what to expect. I was using points for a one night stay and arrived at 9am from my TATL VS flight. At check in, I was told I'd been upgraded to the club floor and my check in would take place there. I was offered a beverage and a seat while they checked on my room. I was then advised that I had been assigned a suite, but it was not yet ready. They gave me the option of waiting for the suite, or taking a regular room now. I opted for the room now, as I wanted to just get settled in. I was then escorted to the lounge where a full breakfast was offered along with the usual newspapers, free internet etc. About 5 min later the manager came back to say my room was ready and they gave me one with a full view of the park across the street. I thanked them for all their help and mentioned that I hadn't expected it, but they told me I was a returning guest, and they apprectiated my loyaltly:). My room 844 was spacious with a nice sized bath and the promised great veiw of Portman Square. I then left the hotel for a day of shopping in London.
    When I returned later that evening, I went into the lounge where a full array of beverages, foods, snacks and deserts were available.The kind hostess kept coming around filling up glasses with the desired beverage and replenishing food. I took the opportunity to get on line and happened to check out FT, the couple sitting next to me noticed the site and mentioned they were participants -- price123. They mentioned that there will be a get together in October-details are posted on FT, sponsored by the Hyatt and Virgin Air. I told them about MP, and they said they would check it out.
    All in all a great stay and I wouldn't hesistate to return.
     
  18. FriendlySkies
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    Thanks for the report! I'm staying at the Churchill in three weeks. Never been there, so your post has really gotten me excited for my visit!
     
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  19. Toula
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    We walked by this property on our recent stay in London. From the outside it doesn't look anything special, but I have to say I have only heard good things about it.
     
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  20. Kalboz
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  21. RichardInSF
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    I'm a regular guest, typically there for at least 20 nights a year, happy to answer any questions you might have about this property -- if I can!
     
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  22. roadwarrior365
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    Stayed for 2 nights last week. I arrived very early at around 7 a.m and checked in downstairs at the Front desk. You can also take the elevator to the 8th floor to check-in in the club lounge. They didn't had any King rooms available so they offered me a twin suite on a low floor, but I preffered waiting for a room on the 8th. There is a shower in the lounge to freshen up if you're room isn't ready. The service in the lounge was very uneven in the mornings one day I was offered coffee and a hot egg dish and the other day I had to ask for everything there wasn't even butter on the table. In the evening it was the complete opposite the host offered hot canapes and to make drinks.There are two sides of the lounges I generally prefer the one to the left of the elevators since it's smaller and usally offers better service. The room was nothing special, but I really liked the Molton Brown amenities in the bathroom. Another thing I found disappointing was the Diamond Amenity consisting of three Apples like the HR Mainz. Also, the hotel offers complementary morning coffee, tea, or hot chocolate delivered to the room.

    [​IMG]
    Horse Calvary in front of the hotel
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    Diamond Amenity
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    [​IMG]
    Additional Pictures
     
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  23. Sweet Willie
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    Sweet Willie Gold Member

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  24. Price123

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    I'm pretty sure those apple are because you are in a Club room and that you didn't get the diamond amenity, which is wine plus small box of chocolates and an (unripe) fruit bowl.

    Like many others, we live this hotel and the location. Perhaps because we know London well, but it is easy to walk most places: a nice stroll through Hyde Park to Knightsbridge or Kensington, or cut down Park Lane to Buckingham Palace, Trafalgar Square and the river.

    Service is great, although I agree with a previous poster about the one older man who works in the club. The hotel really does award loyalty: we often receive an upgrade to an executive suite. One thing we really like is that the staff seem happy to work in the hotel. There is even a TV/film star who works in the lounge!
     
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  25. TrippePanAM

    TrippePanAM Gold Member

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    Interesting reports.... perhaps I need to add the Churchill to my london list of hotels
     

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