Hyatt Regency Hong Kong, Tsim Sha Tsui

Discussion in 'Hyatt | Gold Passport' started by cennas, Jun 11, 2011.  |  Print Topic

  1. cennas
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    cennas Gold Member

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    At this property now, my third stay since the hotel opened, and since there is no review yet for this property, thought I'd contribute.

    Getting Here: Normally I take the Airport Express to Kowloon station and followed by the free shuttle bus K3 that will drop you in the underground parking garage of the hotel (level B3). If you take a taxi, it will also drop you off here. From B3, you take an elevator to level L where the lobby is.

    Check-in: The lobby is a little stark and there are hardly any places to sit except a couple of long benches. As Diamond, I'm always escorted to the Regency Club Lounge to complete the check-in. It is on level 23 of the hotel. Check-in usually fast and efficient with the very friendly lounge staff.

    Room: The room is small, I believe the smallest standard room of the 3 Hyatts in HK. The decor is clean and modern. The bathroom is fairly big in comparison to the size of the room. In fact I thought that they could make the bathroom smaller so that the bed area could be bigger. I am always upgraded to Harbour View rooms on high floors with club access. I've always booked the cheapest rate (city view room). The harbour view is great, but it is blocked by 3 buildings: the Peninsula, the building with the huge Canon sign on top, and One Peking Road building. The window could be a little cleaner as well.

    Club Lounge: The staff in the club lounge is great and they do remember repeat guests. The view is spectacular although again blocked the 3 buildings mentioned above. Offerings in the evening is fairly limited and definitely not a replacement for dinner, 3 cold dishes, cheese, and 2 hot items that you order off a menu. Breakfast was also quite limited with pre-plated cold meats, breads, pastries, yogurt, etc, and 2 hot dishes (always an egg dish and a type of congee). Usually there aren't many people in the evenings, but when it gets busy in the mornings, the service standard usually dropped and it's difficult to get someone to top up your coffee, clear your plates, etc.

    Location: The location is great, smack in the middle of TST. You can walk underground to both the East TST and TST MTR stations so you can escape the heat and humidity.

    Others: The hotel shares the gym and pool area with a condo that is occupying the upper levels of the building. I haven't seen the gym but the pool is big and it's always empty.

    Overall, this is an excellent hotel. It may not feel as grand and the lounge may not be as great as the GH across the harbour, but the location is superb, I like the clean and modern design much more than the old fashioned GH, and the service is also generally very good. Definitely my first choice in HK.
     
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  2. stan
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    stan Silver Member

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    Is this the same Hyatt that is off of Nathan road?
     
  3. cennas
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    cennas Gold Member

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    yes it is
     
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  4. stan
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    stan Silver Member

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    going back to the mid 1970's I would stay in the hotel for many months , always liked it , one night I came back from china and they did not hold my reservation ( I was upset as I "lived" in the hotel, back in those days you had to fight for rooms ) they re -booked me in the Shangri-la--- never went back and stayed with them for many years. LOVED THE SHANGRI LA
     
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  5. cennas
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    cennas Gold Member

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    Ummm...I believe you were talking about the original Hyatt Regency, which closed down in 2005.

    The hotel in the review is the new Hyatt Regency which opened in 2009, also off of Nathan Road, although not in the same location as the original, (this one is much closer to the Shangri-la).

    Sorry for the confusion.
     
  6. stan
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    stan Silver Member

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    No problem , I was saying to myself --wow!! they must have truly improved the old place -- back in the olden days I would travel to H.K. 4 times a year ,my last trip was in 1999/2000 ,I am sure so much has changed since. HK was a jump off point to go to the mainland -- Now speaking of change china is unrecognizable from the 1970's
     
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  7. RichardInSF
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    RichardInSF Silver Member

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    Am going to try this hotel for the first time on my next visit to HK in the fall. I have been a regular GH customer but thought I'd give it a try. The rate differential has allowed me to book a suite, which hopefully will be upgraded further on arrival as I have read that even the suites are rather small. Indeed, if it isn't upgraded, I'll probably just move to the GH the next day!
     
  8. Britinva
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    Britinva Active Member

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    I stayed in a suite last month and it was really nice. It was not huge but the service was great. When I get a chance I'll upload some photos of the suite.
     
  9. cennas
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    cennas Gold Member

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    I stayed here again last week, my fourth one, and took some pics this time.

    I'm always upgraded to a Harbor-view room every time, without having to ask. The room is fairly small, but I like the decor, it is clean and modern.

    1.jpg

    2.jpg

    The bathroom is big, especially in comparison to the size of the room. I thought they could make it smaller so the bed area could be bigger.

    3.jpg

    Diamond amenity is always a fruit plate, only once I got nice almond cookies. A nice welcome letter detailing the club benefits is standard on every stay.

    4.jpg

    The club lounge is very nice. It is quite small, but never gets crowded. The spreads for breakfast and evening cocktail isn't too extensive, but adequate. You order hot items off a menu, which changed daily. The staff is very proactive in offering seconds and encourages the guests to try all the items on the menu. Very good service and very friendly staff who always makes me feel very welcome whenever I'm in the lounge. Nice harbor view too, although the staff likes to keep the lounge very bright at night, thus making it difficult to enjoy the view.

    5.jpg

    6.jpg

    Overall, a top hotel with very good service, one that I'm looking forward to return to again and again.
     
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  10. paladin87
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    paladin87 Silver Member

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    We stayed here with a suite upgrade last year and enjoyed it immensely. Nice hotel, good location, nice staff, adequate club and the little shopping mall in the lower floors of the building is great. They have a nice supermarket in there and a bakery with some tasty items. Great place especially for the money.
     
  11. OceanBreezes

    OceanBreezes Gold Member

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    I am planning to travel here in Sept...there are 4 of us in 2 rooms I (Hyatt Diamond) reserved. I have also used a suite upgrade. Any thoughts on whether they will allow all 4 of us access to the lounge?
     
  12. Thomask

    Thomask Silver Member

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  13. Terry Yap

    Terry Yap Gold Member

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    Did the same at this property in June, if you had used 2 Diamond suite upgrades for the 2 rooms, then yes, the occupants of the other room gets lounge access as well, as you would need to have their names registered on check in as occupants of the other room...
     
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  14. Terry Yap

    Terry Yap Gold Member

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    I am not sure if you booked the rooms using a full rate right now, suggest that you consider the C+P rate if available as well, to see if offers savings or perhaps you have already done that :p
     
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