Hyatt Regency Hong Kong Sha Tin

Discussion in 'Hyatt | Gold Passport' started by Coathanger, Dec 11, 2011.  |  Print Topic

  1. Coathanger
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    Coathanger Silver Member

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    Just completed a five night stay and found the Hyatt Regency Shatin good value overall. The Diamond Suite Upgrade was honoured and I was assigned a suite on the 13th floor overlooking Tolo Harbour.

    Check-in was reasonably smooth though I found it strange that the front desk clerk suggested that I use a Suite Upgrade before they expired as I already had it confirmed via Gold Passport Concierge. They did take me up to the Regency Club lounge to complete the formalities and then escort me to my room though.

    The following morning I went up to the Regency Club for breakfast and was told by the lounge staff that my rate didn't include breakfast but I could go downstairs to the main buffet restaurant. When I told her that breakfast is included for Diamond Gold Passport members she asked me for my membership number. I'm not sure how many people either memorise theirs or bring their card to breakfast but I'm not one of them.

    Eventually she realises she misheard my room number and I was allowed in for breakfast. Thankfully that only happened once and I didn't have any issues getting breakfast or evening drinks for the remainder of the stay.

    The HKD2,200 Welcome Credit can only be used for services provided by the hotel so things like Internet access and airport transfers were excluded. We used ours on a nice dinner at Sha Tin 18 (where the Peking duck is excellent), a treatment at Melo Spa and a few pieces of laundry/dry cleaning.

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    Peking duck is carved table-side at Sha Tin 18

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    The duck is served three ways - skin only, meat only and the more traditional combination of the two

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    The skin was crispy and the meat was lean...perfect Peking duck!

    I'm used to staying either on Hong Kong Island or TST so it's quite a bit further out but with the MTR it wasn't too difficult to move around. It certainly takes longer than half an hour to get to Central as we had lunch at Caprice and the trip took close to an hour.

    Overall the hotel is good value for money but only recommended if you an hour commute each way to Central/TST isn't an issue. The couple of small service lapses indicate that the staff aren't quite the finished product yet but it was a pleasant stay.
     
    FriendlySkies, cennas, Toula and 2 others like this.
  2. cennas
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    cennas Gold Member

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    Thanks for the review.

    I've stayed at this hotel 5 times in the past 2 years and always had a very nice stay each time. As a Diamond, I was always upgraded to a bigger Club room on a high floor, although only once to a harbor view room. I thought the Club lounge was very nice with a great view over the harbor. Service was always friendly but not quite as polished as the service at the other 2 Hyatts in HKG .

    The hotel provides free shuttle bus services to and from Shatin town, Kowloon Airport Express station, and the HR TST. Although the bus tends to be packed quite quickly, so it pays to be at the bus stop early. Otherwise, TST is about 20-30 minutes by MTR and the Chinese border at Lo Wu is also about 20 minutes by train.

    They also used to have a direct bus service from the airport to the hotel and vice versa, so the hotel was really convenient for short transit stays when I didn't need to go to the city. Unfortunately, they had since discontinued this service, so the hotel became less attractive to me. But overall, this is a good value hotel, if you don't mind the extra commute time.
     
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  3. cennas
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    cennas Gold Member

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    I was passing through Hong Kong last week and had a short one-night-stay at this property. I had actually wanted to stay at the HR TST due to its excellent location, but the rate was prohibitively expensive that I thought it really wasn't worth it for a 20-hour stay where I didn't really need to go anywhere.

    I took a cab from/to the airport and it was around HKD300 each way and the journey took about 30 minutes. Upon arrival, the front desk staff escorted me to the RC lounge for check-in. This was my sixth stay there since 2009 and I was always upgraded to a Club room which was definitely bigger than standard Club rooms although never to a room with a Harbor view. The room itself was very clean and spacious and was well maintained.

    The staff in the lounge was polite and some are friendlier than others. Service during happy hour was just ok though, the staff didn't clear the table often and never proactively offered to top up drinks or bring more hot food, etc. The happy hour was from 5-8 pm, which I thought was pretty generous, and the spread was quite good and there were a couple of hot items you could order off a menu. The service during breakfast was much much better with friendly and attentive staff who couldn't do enough. There was an egg dish that was made to order and also at least 3 types of congee.

    Overall, it was a good stay. Most likely I wouldn't have stayed there if I needed to be in the city as the location was really out of the way, but for this stay where I really didn't need to go anywhere it was just perfect. After adding the cab fare from/to the airport, the overall price I paid was still less than half of what I would've had to pay had I stayed at the HR TST.

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