Hyatt Regency Grand Cypress (Orlando) - Review

Discussion in 'Hyatt | Gold Passport' started by todorovic, Feb 22, 2011.  |  Print Topic

  1. todorovic
    Original Member

    todorovic Active Member

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    The last time we were in this hotel was approx. 2 years ago so take the review with the grain of salt, especially since the latest reviews of this hotel on other web sites are far from stellar.

    The hotel is one of Hyatt resorts and is relatively close to Orlando attractions. It still takes at least 20 minutes to get to Disney World so this would not be the first option have I not been a Hyatt GP diamond. Speaking about diamond recognition, it is average at best. The front desk didn't seem to care about the status and the room we were given was average. Asking for a better room didn't help as supposedly the hotel was full (not according to the Hyatt's web site which was still offering all room types for sale).

    The rooms were OK and from what I understand they were renovated since our last visit. The balcony was a nice thing to have but it is tiny and you can barely put a chair sideways so don't plan on spending any significant time out enjoying weather (which was great every time we were there in the Oct-Dec time frame).

    To justify its resort designation, the hotel has a relatively elaborate pool complex with waterfalls and play areas. There are some "hidden" hot tubs, too. The grounds are pretty well maintained. There is also a small lake right behind the pools. My biggest complaint regarding the recreation/sports facilities is the location of the tennis courts. It's a pretty long hike around the lake and the courts themselves are nothing special. You can also borrow bikes for a leisurely ride on the hotel grounds.

    The food in the RC was decent - typicall US HR flare. The Hemingway's is decent but definitely does not live up its fine dining aspirations. The path to the restaurant is poorly lit (at least it was 2 years ago). We had reservations under our name and were there on a slow night. It still took them 5 minutes to seat us (almost as much to even acknowledge us). It also took some time to get the food and once it came it was just average. Definitely wouldn't recommend eating there.
     
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  2. Sweet Willie
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    Sweet Willie Gold Member

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    Pulled up and asked about parking options, Valet $20, self is free. I found THE last spot on Saturday night, farthest away from the resort, holy crap it was a busy night, I parked and there were still 6+ cars circling and waiting for someone to leave. Not a good situation, anyone else experienced this hectic lot here? The street was full also, quite insane.

    Client paid for dinner @ Hemingway's. Food was good, pricy but he had the $150 F&B credit. We really enjoyed the corn meal crusted oysters over the blue cheese bacon sauce.
    I never got to see the pool area during daylight, is there a lazy river at this property?
     
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  3. meducate

    meducate New Member

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    I had the exact opposite experience regarding status recognition. I checked in 2 weeks ago for a 2 night stay and a VIP/Diamond hostess escorted me to my room and made sure that it was to my liking. I found the staff very helpful and attentive, and the RC was good, albeit overcrowded. I enjoyed a hot breakfast option each morning - something that I don't see in a lot of domestic clubs. I know that we always say that YMMV, but MMreally did V!
     
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  4. Alternator

    Alternator New Member

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    Since it's been over a year since this property has been reviewed I figured I would post a new one to freshen up some of the observations left from others above...

    First, let me start by saying this is one of my favorite Hyatt hotels due to the overall size of the property and the various activities they offer including golfing, kayaking/canoeing/paddle-boating, wall climbing, biking, etc. all. After a long day spending time with hords of tourists it's nice to enjoy the space.

    Big picture, this property is well maintained and the staff is generally very accommodating and friendly. They've gone through complete guest-room renovations within the last few years and they tend to keep the landscaping in very good shape.

    Pros:
    • Lots to do! - a great property for families to enjoy a "day off" from the theme parks. There are plenty of activities to keep kids and adults busy all day: tennis, basketball, pitch-n-put golfing, biking, running/jogging through nature trails, rock climbing, water activities (boating/sailing/paddle-boats), hot tubs (3), pools and slides
    • Modern, clean rooms most with a small balcony
    • Free transport to Disney, Universal (and I think Seaworld too...)
    • Friendly staff that almost always properly recognize Gold Passport status/amenities
    • A good RC with helpful concierge and GREAT views. See my pics below.
    • Free champagne during checkin! (usually)
    Cons:
    • Parking - self parking is no longer free and can sometimes fill up to the point where you can expect a decent walk on high occupancy nights ($12 self, $23 overnight valet)
    • Resort fee - although I think it's worth it for all that's offered, some business travelers may not have time to fully utilize/enjoy the resort amenities ($22 per day)
    • Internet speeds - while it's good that they've included internet with the resort fee, I always find that their infrastructure is not equipped to handle the large number of users. Connection speeds can range throughout the day equivalent from slow DSL to worse than "dial-up." As a business traveler, an internet connection in my room is as important to me as running water is in the bathroom.
    Here are a few photos taken from the Regency Club patio:

    [​IMG]

    [​IMG]
     
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  5. TravellingScholar

    TravellingScholar Active Member

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    My financee were thinking about going back to Orlando next year.

    For those who have been to both, how would you compare this Hyatt to the Waldorf Astoria? Price really isn't a factor here, as I'm willing to pay whatever they're asking for (within reason). I'm a Hyatt Plat and Hilton Gold, in case that makes any difference in your evaluations.

    We have no kids.
     
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  6. brfong

    brfong Silver Member

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    I have stayed at both properties. I would recommend the Waldorf Astoria over the Hyatt Grand Cypress. Why?
    The WA is a newer property. I believe it has been open less than 5 years.
    WA service is a cut above the rest. I am a Hilton silver and felt treated diamond. Of course, didn't get the free Internet nor breakfast, but that isn't the fault of the WA.
    If price in not a concern, then book a suite. This gets you a balcony, separate living room, and a large bathroom suite.

    I would be interested to know what others think.

    A view from the suite.


    image-1578043971.jpg
     
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  7. rookie10

    rookie10 Silver Member

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    I have stayed at both properties as well as the Hilton Bonnet Creek. Each trip was a family vacation which includes 2 kids, 8 and 10. I enjoyed all the properties. At the Hyatt I used a suite upgrade which was nice since we had two connecting rooms and some added space. I asked my kids which property they liked better and the answer was the Hyatt. The Grand Cypress is a "resort" that lets you just relax and enjoy the property. Since your traveling with your fiancee and no kids, I would recommend the Waldorf. In my opinion, it may be more of a "quiet and personal" atmosphere with less crowds. Btw my kids really liked the lazy river at the Hilton. Both properties have great golf courses with the Hyatt adding a par 3 course. I don't think you can go wrong either way, have fun and enjoy your trip.
     
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  8. Horse
    Original Member

    Horse Gold Member

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    I've been at all three this year while traveling solo on vacation to WDW. I would rate them 1- Waldorf, 2- Hilton Bonnet Creek, 3- Hyatt. Whatever you do, don't stay at Hilton Orlando Lake Buena Vista (across from Downtown Disney).
     
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  9. brfong

    brfong Silver Member

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    I too have stayed at all four and agree with your rating. However, there was nothing "wrong" with the property, but compared with the other three it does rate last. It is the least expensive and probably the oldest of the properties. But, it is within walking distance of Downtown Disney.
     
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  10. TravellingScholar

    TravellingScholar Active Member

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    What about the Marriott World Center? How would you compare it to the other 3?
     
  11. Horse
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    Horse Gold Member

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    I don't have any status with Marriott, so I haven't tried the World Center yet.

    Orlando Marriott World Center Renovation
     
  12. AttorneyVin

    AttorneyVin Silver Member

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    I figured that it was time to update this Thread with a new review -- just had an absolutely amazing stay here, and below is a copy of the review that I just posted to TripAdvisor today. I have too many photos to include here, but the TripAdvisor review (which should be posted on that site in the next 48-hours or so under my same username) contains LOTS of photos. I hope you all find this Trip Review informative:
    ****
    "Another Truly Spectacular Stay at the Best Resort in the Disney Area!!!"

    Date of Stay: Friday, 10/10/14 - Sunday, 10/12/14
    Length of Stay: 2 Nights

    In a nutshell, the Hyatt Regency Grand Cypress is a truly amazing resort in the perfect location; it offers modern and spacious rooms, beautiful grounds, stellar customer service and the most amazing pool complex in the Orlando area -- the Hyatt Regency Grand Cypress is nothing but the best, and it is definitely the place to stay when visiting Walt Disney World!

    We always like to attend Epcot's Annual "Food & Wine Festival" and could think of no better place to stay for such a trip than the perfectly located Hyatt Regency Grand Cypress; with free shuttle transportation to the Disney Parks, this truly was the perfect place to stay!

    In addition, we had heard that the Hyatt Regency Grand Cypress had recently undergone a major renovation of the Lobby Areas (see that thread on MilePoint), so we were eager to see what changes had been made since our last stay. One thing that keeps this property ahead of the other properties in the area -- even the Disney properties -- is that the Hyatt Regency Grand Cypress takes great pride in making sure that the facilities are always updated to remain in top condition. The Lobby Area was beautiful to begin with, but the latest enhancements give it a truly modern and luxurious feel.

    Upon arrival, you will be greeted by the always friendly Security Guard at the Main Entrance to the property. Unlike the stiff and often unfriendly Disney Security Guards, the Security Staff at the Hyatt Regency Grand Cypress are truly pleasant and welcoming; they even manage to remember repeat guests, always welcoming us back to the resort by name!

    As you pass through the Security Gate, you will be in awe as you enter the lush tropical grounds of the Hyatt Regency Grand Cypress, passing ponds, fountains and lush greenery as you proceed up the hill to the Main Entrance. Upon arrival, you will be met by extremely pleasant Valet Staff, who will happily assist you with your car and your luggage.

    As for parking, you have two options at the Hyatt Regency Grand Cypress. Self Parking is offered for $17/night and Valet Parking is offered for $25/night. Self Parking is located downhill from the Main Entrance, and you access the hotel property either via the Convention Center or via a beautiful walkway through the property's amazing pool complex. Self Parking is located outdoors in a large ground parking lot, which will leave your vehicle exposed to the Florida weather. Valet Parking, however, is located in an enclosed underground garage, so your car will be protected from the Florida weather. Additionally, as you hand-off your car to the friendly Valet Attendants under a covered entry-way at the entrance to the hotel's main lobby, you can avoid the Florida afternoon rains and weather that may be experienced walking from the Self Parking Lot. It is for this reason -- combined with the reasonable price and the friendly staff -- that I highly recommend the Valet Parking option. One may think that $17 or $25 is a high cost for parking, but I assure you, it is not and the rate is completely in-line with all local area resorts.

    After we dropped our car with the friendly Valet Attendant, we walked through the automatic sliding glass doors into the massive Atrium Lobby of the Hyatt Regency Grand Cypress. The renovations to the Main Lobby were truly amazing -- the lobby now has a very modern and luxurious feel, with beautiful LED lighting! The Front Desk has new LED lighting, which changes colors and looks amazing. Additionally, unlike many Hyatt properties, the Front Desk at the Hyatt Regency Grand Cypress has a clearly designated Check-in area for Hyatt Gold Passport Elite Tier Members. And, the Front Desk is always well staffed -- especially during peak periods -- so one will never have to wait long to Check-in or Check-out.

    We were quickly assisted by a very friendly Front Desk Agent, and were immediately offered a glass of champagne as we checked in -- a very nice touch of luxury as you Check-in. Additionally, the front desk and various locations on property, feature self-serve water dispensers so that can always remain hydrated in the Florida heat. The Front Desk Agent thanked us for being loyal Hyatt Gold Passport Diamond Tier Members, and welcomed us back to the property. As always, we booked a Suite, and we were told that we had been assigned a wonderful Lake View VIP Suite on the 16th Floor; having never stayed in a VIP Suite before, I was very excited to see its features.

    The Front Desk Agent also explained to us that as Diamond Tier Gold Passport Members, we would have access to the Regency Club Lounge located on the 12th Floor. She then proceeded to explain to us the Benefits of the Regency Club Lounge at the Hyatt Regency Grand Cypress. It offers Regency Club Guests access to a Concierge throughout the day, as well as stunning views of the property and fireworks. Additionally, it offers excellent complimentary dining options throughout the day; Breakfast Options throughout the morning include standard Continental Breakfast Features such as pastries, fruits and various coffees and juices as well as a hot feature item each day -- the pancakes were amazing; then, throughout the day sodas and snacks are available; the club is closed from 3-5pm for cleaning, after which it re-opens from 5-7pm with an excellent selection of both hot and cold hors d'oeuvres; finally, from 8-9pm the Regency Club offers some amazing dessert options. Sodas/water/coffee/juices are complimentary throughout the day, and in the evening hours, cocktails/wines/beers are available for purchase at an extremely reasonable rate. All-in-all, the Regency Club at the Hyatt Regency Grand Cypress is one of the finest Regency Clubs that you will find in the Continental United States, and it is highly worth the extra money to reserve a Regency Club Room; the beautiful fireworks views alone make it worth it!

    Finally, the Front Desk Agent explained the Resort Fee to us; the Resort Fee is $25/day, but is discounted to $20/day for Diamond Tier Gold Passport Members. This Resort Fee is on-par with all other Orlando Area Resort Properties, and it is extremely reasonable considering all that it includes. The $25/day Resort Fee includes the following features at the Hyatt Regency Grand Cypress: complimentary scheduled transportation to Walt Disney World, Sea World and Universal Orlando as well as to the area Outlet Malls; free water sports rentals, such as kayaks, canoes and paddle boats; free bicycle rentals; multiple rock climbing walls; access to the vast pool complex; high-speed WiFi. The free WiFi and theme park transportation alone make the $25 fee well worth it!

    Regarding the Theme Park Transportation, you should note that Theme Park Transportation now requires advance reservations which can easily be made at the Concierge Desk; this is a wonderful new requirement, as the property knows exactly how many people will be traveling and handles the buses accordingly. So long as you have a reservation, you do not have to get to the bus stop long in advance anymore to secure a seat; you can just show up about 5-minutes before departure and be guaranteed a ride to the parks.

    And, as for the high-speed WiFi at the Hyatt Regency Grand Cypress, unlike many other properties in the area where high-speed is not truly "high speed" you will find that the WiFi is easily accessible and has strong connection strength with truly high speeds throughout the property. But, should you wish to stream movies or have enhanced service for video conferencing, the Hyatt Regency Grand Cypress offers additional speed options for $5 or $10 depending on the service. Unless you want to stream your Netflix in the room, however, I am confident that you will find the complimentary WiFi included in the Resort Free at this property to be more than sufficient! Additionally, we found that unlike many properties that restrict access to one device, we were able to connect our laptop and both of our iPhones to the WiFi via a very simple log-in process.

    We thanked the Front Desk Agent for her assistance, and proceeded across the beautifully renovated Main Lobby to the Elevator Lobby. The Hyatt Regency Grand Cypress features 18 Floors surrounding a beautiful Atrium; a bank of elevators offers you either beautiful views of the Atrium or of the property and grounds. And, unlike many other high-rise properties in the Orlando Area, you will find that the elevators at the Hyatt Regency Grand Cypress are large and efficient; you should never have to wait long to get back to your room with the elevators at this property.

    Within a matter of moments, we arrived at our VIP Suite on the 16th Floor; the Suite was Lake View and was comprised of a Large Suite Parlor with Bathroom and Kitchen area, attached to a standard Lake View King Room via a connecting door.

    We entered our VIP Suite Parlor and were in awe at the beautiful property views from the large sets of floor-to-ceiling windows across the back of the room. A VIP Suite at the Hyatt Regency Grand Cypress is extremely spacious at 989-square feet, and would be perfect for a large family trip. As you enter, you will find a large kitchen area with wet bar, wine chiller and small refrigerator. Additionally, the kitchen area features a large high-top counter with bar stools so that you have ample dining space. Then, as you proceed further into the room, you find a beautiful decorated bookcase along the left wall. Directly in front of the bookcases, you will find two extremely comfortable curved leather couches, each equipped with a large glass table for drinks or dining. Then, there is an over-sized work desk with ample outlets for a computer or other electrical devices. In front of that desk, one will find a large leather bench and coffee table, along with two plush leather lounge chairs and another couch. Off to the right of the couch, you will find an extremely large closet, and a standard Hyatt Grand Cypress Bathroom featuring a marble counter-top, large back-lit mirror along with a large glass shower with both a standard shower-head and a rain-shower. Finally, the room features a 42" high-definition television with excellent high definition cable channel selection along with a Bose Sound System.

    Then, connected via a doorway was a standard Lake View King Room; although one should note that a VIP Suite can also be booked with 2 Double Beds via the adjoining room on the opposite end of the Parlor or can be booked with both rooms as a 2-bedroom Suite. The Lake View King offered beautiful views of the Lake and Disney Fireworks via large floor-to-ceiling windows. At 360-square feet, it was a spacious room, including an extremely comfortable Hyatt Grand King Bed, along with a large computer/work desk, 42" flat screen television, plush couch and an additional bathroom with toilet and large glass shower.

    All-in-all, the VIP Suite was absolutely amazing and worth the money. The accommodations at the Hyatt Regency Grand Cypress cannot be beat and offer you the perfect place to stay for an extended Theme Park Vacation to Orlando! I have attached numerous photos of our VIP Suite to this Review.

    One of the best features of the Hyatt Regency Grand Cypress is its truly massive Pool Complex. The Pool Complex at the Hyatt Regency Grand Cypress is one of the best in Orlando, and it is on-par with the large pool complexes that one would find in a Hawaiian or Caribbean Resort! The pool complex features both heated and non-heated pools, two hot tubs, and numerous waterfalls and grotto areas connecting the various portions of the free-flowing lagoon. One amazing feature of this pool complex is the abundant supply of pool seating, both shaded and non-shaded; unlike many properties, the Hyatt Regency Grand Cypress has gone out of its way to make sure that there is plenty of seating -- and numerous umbrellas/shades -- throughout the pool complex. It also features an amazing water-slide, rock climbing walls and a beautiful Water Jet Splash Zone; the Splash Zone features a beautiful display of ever changing LED Lighting and is ideal for cooling off. Additionally, deep within the Grotto Cave one can find the arcade and the Hyatt Stay-Fit Gym. And, surrounding the pool, you will find Lake Windsong; a massive lake on which you can take advantage of numerous water-sports, such as canoeing or paddle-boating. Furthermore, you can take advantage of the bike rentals to travel around the lake, or take a leisurely stroll throughout the numerous walking trails found on property. Finally, this property has an absolutely amazing Jack Nicklaus designed golf complex! All-in-all, the recreation facilities at the Hyatt Regency Grand Cypress are truly top-notch and you will never tire of activities -- in addition to the ease of access to all of the surrounding theme parks and attractions!

    One very recent addition to the Pool Complex at the Hyatt Regency Grand Cypress is the ability to book Private Cabana Rentals. This is such a new feature, we did not even know that it existed until our arrival; unfortunately, we did not have enough time to rent and enjoy one of these Cabanas, but they looked truly amazing. There are two standard cabanas, each including a ceiling fan, television and refrigerator along with multiple plush lounge chairs both inside and outside the cabana. Additionally, there appears to be one truly amazing over-sized cabana located within one of the grotto caves that would be ideal for a larger family. I am not sure of the cost of these Cabanas, but I think that they would be well worth it on a hot summer day; I cannot wait to return to be able to try out one of the latest additions to an already amazing pool complex!

    Finally, as for Dining on property, one will never get hungry at the Hyatt Regency Grand Cypress! "Cascade American Bistro" features absolutely delicious breakfast, lunch and dinner options; do not miss its amazing breakfast buffet! And, the recently renovated "On the Rocks Poolside Lounge" offers amazing poolside food, drink and service -- and, unlike many local area pool complexes, the poolside service is actually very quick and attentive! "Trellises Lounge" in the Main Lobby offers wonderful drinks and appetizers. "Perks" is also located right in the Main Lobby and offers excellent Starbucks Coffee products and quick grab-and-go breakfast bites. Furthermore, for a truly amazing fine dining experience, do not miss "Hemingway's" - we always love dining there, but unfortunately did not have time on this trip due to spending all day at Epcot's "Food & Wine Festival." But, you certainly do not want to miss the amazing Key West Flavors of "Hemingway's" during your stay. Finally, I would be remiss if I did not comment on the truly excellent In-Room Dining offered at the Hyatt Regency Grand Cypress; food is extremely tasty and is served very quickly -- I highly recommend booking a Fireworks View Room and enjoying the view with a succulent dinner from In-Room Dining.

    All-in-all, the Hyatt Regency Grand Cypress truly is one of the most amazing Resort Properties in the Disney Area, and I would highly recommend it for your next stay; it offers spacious rooms, truly tasty dining, beautiful views and one of the best pool complexes in the region. The Hyatt Regency Grand Cypress should not be missed on your next trip to the Orlando area!!
     

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