Although downtown, this hotel is an easy drive from the airport. Good news as I had a later than usual check-in. Arrive and go to check in. Bad news, they have no parking. None. They have no valet parking. None. I do not think I have ever been to a downtown US Hyatt with no bellman, no parking, and no valet parking. (Is there another one?) I was told I could go down the street to parking garage Blah Blah or Blah Blah Blah. Sorry, I am a completely chicken Carolina girl, have never been here, and am not going to trek down the street from wherever in 0 degree weather. So, as is so often the case with Hyatt - customer service first. Someone appeared, helped with luggage, took the keys, and the car was parked. Gotta Love Hyatt! Upgraded to a corner king. Nice large room, a little odd though - 2 nice comfy chairs that face the door. Not the TV, not the "view" - the door. Can't quite figure that one out. Wet bar - but no frig or microwave. Could not get wi-fi to work in the room. Decor is kind of different - browns, taupe, mid blues - slightly contemporary. Restful. Kind of cool lighting too. Bath is tiny....obviously no wall moving during this remodel. Granite counter, faux bamboo flooring and tile. Great lighting and huge mirror. BUT - a little sign that says "to maximize the water temp, you may have to run the water for approximately 7 minutes prior to use. If the water is still not warm enough, please contact ext 56. Seriously? SEVEN minutes....So I am wrapped in a towel waiting for ext 56 to come warm up the water? Too funny. (or not, if it really happens) Ordered room service. A little slow but correct order and tasty. Friendly service. Fitness center is a large square, well equipped, but no windows. No Club. Not a bad hotel, but not a personal favorite. Service is good, personnel are friendly and certainly accomodating..which is a plus.