I was just at Hyatt Crystal City and it like most Hyatt hotels has the same mountain of thick and firm-ish pillows. They are always the same and never my favorite. I feel like I need to squish/beat them down to be even remotely comfortable. SPG hotels have better default pillow variety on each bed (often 2 types) and many also have a pillow program to get preferred or speciality pillows by request. Does Hyatt offer this program at any hotels?