Hyatt Credit Card Email

Discussion in 'Hyatt | Gold Passport' started by Hyatt Gold Passport Concierge, Nov 15, 2013.  |  Print Topic

  1. Hyatt Gold Passport Concierge
    Original Member

    Hyatt Gold Passport Concierge Official Representative

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    Dear MilePoint Members:

    We'd like to apologize for an erroneous email sent yesterday to some Diamond members regarding the Hyatt Credit Card. This email had a statement that the Hyatt Credit Card includes Hyatt Gold Passport Diamond status, which was incorrect. The Hyatt Credit Card includes Platinum status.


    All of us here at Hyatt Gold Passport are disappointed that we sent a communication that was not correct, and we are taking the necessary steps to make sure that this does not happen again.


    We hold our elite membership in high esteem, and we know our Diamond members are proud of their tier achievement. Please accept our sincere apologies, and if you have any questions, you may call our Diamond Customer Service line at 1-800-544-9288 or email goldpassport@hyatt.com.


    Sincerely,

    Hyatt Gold Passport Concierge Team
     
    wrxmom, MSYgirl, MX and 3 others like this.
  2. davef139

    davef139 Gold Member

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    Wow someone really dropped the ball.

    from email...
     
  3. marcwint55

    marcwint55 Gold Member

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    Thanks for the quick acknowledgement of your error.
     
  4. Zomby Woof

    Zomby Woof Silver Member

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    Thought it was too good to be true. Now if Hyatt wants to have a Reserve/Elite credit with Diamond status ...
     
  5. dhammer53
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    dhammer53 Gold Member

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    Here's the last sentence from that e mail. ;)

    We'd like to make it up to you by offering a 6 month Diamond status. ;)

    dh
     
    wombat18 likes this.
  6. Thomask

    Thomask Silver Member

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    Really? I wish...
     
  7. Kalboz
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    Kalboz Gold Member

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  8. Kalboz
    Original Member

    Kalboz Gold Member

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    From today's Gary's blog: Hyatt Honoring Lifetime Elite Status Mistake
     

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