Hyatt.com displays incorrect prices

Discussion in 'Hyatt | Gold Passport' started by HaveMilesWillTravel, Nov 4, 2011.  |  Print Topic

  1. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Not really a new thing (I have seen this for a while), but I thought I'd mention it here to make people aware of it and maybe give Hyatt an opportunity to look into it.

    Searched today for a AAA rate for HP Fremont. Site shows $74:

    Hyatt1.png

    When I then click on "View All Rooms & Rates", the actual price for a AAA room is $67:

    Hyatt2.png

    It appears the first page displays the Hyatt Daily Rate.

    One would think this is something Hyatt wants fixed as it gives people the impression that their rates are higher than they really are.
     
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  2. davef139

    davef139 Gold Member

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    I too have noticed they only show daily rate when searching and you have to open up for the lower/corp rates.
     
  3. Scottrick
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    Scottrick Gold Member

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    I knew about this but routinely ignore it. It reminds me of United's (and many other airline's) policy of listing base fares, and then only showing the full price with taxes and fees once you select your individual flights and click through to purchase. I just gave up trusting United and use other sources to search for my itinerary.
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    But in this case it's utterly stupid because I might decide to book somewhere else because they are showing a price that's 10% higher than their real price. Do they have ANY quality assurance for their website?!?
     
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  5. Scottrick
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    Scottrick Gold Member

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    Oh, I agree, it is stupid. United only gets my money because of the risk of dealing with someone else in case of a schedule change or other issue. Hotel sites lose my business because I don't play the status game with them and Orbitz is easier. But if/when I do start playing, I will have persevere despite their lack of quality control just to make sure I get stay credit.
     
  6. jfhscott
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    jfhscott Silver Member

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    I've noticed the same phenomenon - with regularity - searching for government rates.

    As much as I like Hyatt's products, their website is surely the poorest in the industry.
     
  7. kenbo
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    kenbo Silver Member

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    Sometimes the displayed rate is the Advanced Purchase rate and then you click through to see that the AAA and Daily Rate are much higher.
     

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