Hotel is basically onsite at BOS, so van transpo is offered. You must call, and IMO is a often a little on the slow side to arrive. Check-in was prompt, with diamond status recognized and amenity offered. I usually take points, but their warm choc chip cookies are excellent, and a little bit different amenity. They come in a small tin, so will even keep well. Bellman available. Upgraded to a city view room, quite a nice view. (Odd numbers face the city) Large room. Wired and wireless available. Average size bath. Nice desk area, but would be even nicer if it faced the window instead of the wall. Ordered room service. Delivered promptly, average. Although never terrible, IMO the food in this hotel is not up to the standards of many Hyatt's, I think even Cambridge has better offerings. And since there isn't any where else to eat in the area, it is a slight shortcoming The view from the restaurant/bar area is spectacular though, and in the summer you can eat outside overlooking the water, so who cares! There is a water taxi that runs directly across to the city, and cabs are always available out front. Be aware that there is a fairly hefty charge to park...although there is currently an AAA rate that offers half off parking. Work-out area is nice, steam room and indoor pool. The location, the view, and the service at this hotel are excellent. I stay here rather often, and the hotel is consistent in all areas.