First of all, thanks for reading and let me know if I should try posting this in a different forum. Yesterday, I (and my wife and daughter) were in Rome, where we had a flight to Zurich on Swiss. It was an award ticket, booked through United. I have confirmation numbers for the tickets and miles from my MileagePlus account had been deducted, and the fees had been paid for, etc. You can see where this is going. At the Swiss check-in, they say no tickets exist. After a lot of going around and around, best we can figure is that United "made the reservation" but Swiss didn't accept it or needed some info from United and never got it, and ultimately Swiss cancelled it. We HAD to get to Zurich. After a few calls with MileagePlus and dropped connections, long hold times, etc., we gave up and purchased the seats. Here's the question: what's my recourse? United took my miles, charged me for the taxes/fees, and gave me an itinerary. They've obviously messed up, hugely. When I get back to the US and yell at them, what should I be looking for? I suspect what I want--have Swiss refund the charge and allow the original award travel to stand--ain't gonna happen. Will they offer anything? Will they stonewall? Has anyone had a similar experience? Any advice as I embark upon what might be a fruitless journey is greatly appreciated.