How To Talk To Airline Phone Agents

Discussion in 'Blogstand' started by BoardingArea, Sep 23, 2014.  |  Print Topic

  1. BoardingArea

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    Through my award booking service I spend a fair amount of time on the phone with airlines. And by “fair amount of time” I mean roughly half my life. So I have a decent bit of experience with talking to airline reservations agents, and there are a few things I've picked up over the years. BE POLITE In general, my approach is always to be nice and try and get the agent to feel like we're on the same "side" in booking an award. And I truly think this makes a difference. No one wants to be bad at their job, so calling and demanding certain flights or telling an agent they're incompetent isn't going to get you very far, in my experience. The post How To Talk To Airline Phone Agents appeared first on One Mile at a Time.

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