How to get Lifetime Diamond

Discussion in 'Hilton | HHonors' started by jbcarioca, Mar 18, 2013.  |  Print Topic

  1. jbcarioca
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    jbcarioca Gold Member

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    I have happy been a Hilton Diamond member for a very long time. During the last three years I have stayed in Hiltons very little, certainly not enough to justify any Elite status, much less Diamond. Still my account stays Diamond and I get Diamond benefits whenever I am in a Hilton property.

    Does anybody know if there is an official Lifetime Diamond status that could explain this? If it is a mistake I am quite lucky, but I suspect there must be another explanation.

    I hope some of you know.
     
  2. edekba

    edekba Gold Member

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    I didn't think HH has a lifetime program officially ...
     
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  3. NYCUA1K

    NYCUA1K Gold Member

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    Having been a Diamond for a "very long time" seems to me to be the key. I hope this apparent "loss of memory" by HHonors will still be a feature when I will no longer be able to travel as extensively on the company's endowment as now can:D
     
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  4. jbcarioca
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    jbcarioca Gold Member

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    I have had a fairly large spend for a long time, including about five years when i delivered 2000 room/nights per year for them. Still...it would be nice to have their policy be an official one. It might be a bit more motivating.
     
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  5. NYCUA1K

    NYCUA1K Gold Member

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    Codifying something like that can indeed be an incentive. On the other hand, selective doling out of unwritten benefits can cause a loyalty program massive headaches, as members begin requesting such extra-T&C benefits simply because they heard that others have gotten them. It would be tough to justify giving a benefit to some members and not to others if they have equal standing, so, therefore, either give it to all by codifying it or give to none...
     
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  6. edekba

    edekba Gold Member

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    esp with places like MP/TOBB ... they'll run into lots of requests
     
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  7. jbcarioca
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    jbcarioca Gold Member

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    +1, even though I am a beneficiary of the current opaque system.
     
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  8. jbcarioca
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    jbcarioca Gold Member

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    Anonymity does often encourage people to dissemble, but I wonder how many really outright lie. No way o know, but I suspect not so many...maybe I'm naive.

    Sent from my iPad using milepoint
     
  9. daemon14

    daemon14 Gold Member

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    Well, Diamonds are forever ;)
     
  10. dayone
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    dayone Silver Member

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    The offence and outrage expressed by the over-entitled set sometimes borders on unseemly.
     
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  11. NYCUA1K

    NYCUA1K Gold Member

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    I like that one very much, and I had made the same point at TOBB a while back. Unless one has some kind of personality disorder, one would think that anonymity should free people to be their true selves. In other words, when no one knows who you (impersonal "you") are but you still feel compelled to lie, it means that you are necessarily lying to yourself. Hence one of my favorite expressions: "A true mark of character is what one does when no one is watching".

    So, I think that I too may be naive, but I am with you in suspecting that there are many more dissemblers than outright liars here...:)
     
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  12. bvan

    bvan New Member

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    What are benefits for been a Hilton Diamond member?
     
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  13. mtlfire

    mtlfire Gold Member

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  14. MyTravels
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    MyTravels Silver Member

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    Hilton considers 5-years with them equivalent to a lifetime..

    ..obviously just kidding as I for one can vouch that this unpunished benefit exist, with very little fanfare - just a letter in the mail thanking you for your loyalty and extending Diamond benefits through 20XX. I have not seen the recognition appear online when signed into HHonors.com. Unfortunately if you earn Diamond during the 5-year window they do not seem to push out 5-year Diamond status extension.
     
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  15. NYCUA1K

    NYCUA1K Gold Member

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    Huh?
     
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  16. jbcarioca
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    jbcarioca Gold Member

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    Me too. I have clearly been extended but I have had no communication about that nor a new credentials set or anything like that.
     
  17. mtlfire

    mtlfire Gold Member

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    I've been diamond for 4 years now. I've never seen a diamond card, last one they mailed me was gold. lol
     
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  18. jbcarioca
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    jbcarioca Gold Member

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    I don't think I ever had a Diamond card, or if I did it was years ago.
     
  19. NYCUA1K

    NYCUA1K Gold Member

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    Apparently, HHonors will not mail you a membership card if you had opted out of receiving [junk] mail from them. After multiple requests that they send me a membership card were not honored, I got on the horn to try to get to the bottom of it and requested to speak with the 'supervisor'. I asked her why a request as trivial as sending a Diamond member a membership card could not be fulfilled without aggravation. She put me on hold to "investigate" and got back and said: Mystery solved. They could not honor my repeated requests for a membership card because the setting in my profile that I not be sent snail mail superseded my verbal or online requests, resulting in no action being taken. She said that she had fixed that for me, and, apparently she had because I have received Diamond cards the last two years since that call.

    Stupid, ey?;)
     
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  20. autolycus

    autolycus Gold Member

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    That is really silly on some levels, but makes sense on others. The assumption they're making is that if you've opted out of snail mail, it's because you're either very interested in being conservative wrt resource usage, or you just don't like getting snail mail at all. Under both scenarios, not sending the card annually makes sense. The solution would be to allow more granularity wrt to your opting out. Let elite members elect whether they want specific types of mailings, with the status card being one of the options.

    Regardless of the options available on their website, an explicit request for a card should trump the "no mailings" box under all circumstances.
     
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  21. jbcarioca
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    jbcarioca Gold Member

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    OTOH who has actually ever needed a card? I no longer carry any of mine, except credit cards and ID's.
     
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  22. NYCUA1K

    NYCUA1K Gold Member

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    That would make sense only if (a) HHonors considers the membership card to be junk mail and (b) the member did not make it clear that s/he did not mind getting the card by snail mail by making the request, sometimes repeatedly.

    Good point. The membership card is good only for show off. It has no practical utility.:)
     
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  23. mattsteg
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    mattsteg Gold Member

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    What doesn't make any sense is the lack of visibility into this setting and required procedure to change it, along with a stored blanket setting overriding an explicit request.
     
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  24. autolycus

    autolycus Gold Member

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    No, my suggestion is that HHonors is assuming its members who have checked no to mailings consider it junk mail, not that HHonors itself does.

    And I agree completely that a request for them to issue a card should trump any settings the member like you had previously set. I even said so in my post that you quoted. ;)
     
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  25. kimbolletino13

    kimbolletino13 New Member

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    Does anyone know ways to earn more points through Hilton, I currently take surveys through erewards.com and emiles.com... are there anymore ?

    Thanks
     
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