I'm considering booking an award DCA-ORD-MSP (and back) on AA, and as far as I can discern this cannot be done online. Would some kind soul either confirm or dispel my suspicion that I have to call BA? (If so, will BA insist irrationally on charging a fee for handling via phone something that couldn't be done online?) And yes, I did peruse/search existing threads before posting. If the answer is already here, it is well enough buried that I could not find it.