http://www.theglobeandmail.com/repo...e-details/article14174392/#dashboard/follows/ “Old values should never keep you from modernizing yourself continuously,” he says over bite-size entrees. Central to his strategy is the idea that the standard of service among North American carriers has slipped dramatically, as have customer expectations, leaving room for Lufthansa to capture more profitable travellers willing to spend more on a ticket. ............................. Meanwhile, Lufthansa is introducing premium economy fares next spring, an industry trend Mr. Spohr isn’t so crazy about. “When companies don’t allow their employees to travel in business class any more, it’s a trend I don’t generally like. But if it’s there, I want to respond,” he said.