How Star Alliance airlines mislead passengers

Discussion in 'Star Alliance' started by sobore, Jun 8, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://spyghana.com/business-news/how-star-alliance-airlines-mislead-passengers/

    Service providers love to take their customers for granted! And that is notwithstanding the mantra of offering the best and treating their customers right.

    The Star Alliance group of airlines are one such group that care little about their passengers’ welfare.
    The airlines in the Star Alliance family all have their separate individual programmes for ‘Frequent Flyers’ or ‘Frequent Travellers’ as passengers who use these airlines frequently are referred to.
    These airlines have some plans or programmes purported to benefit these class of travellers. Frequent travellers accrue mileage on each trip and once a certain total number of mileage is accumulated, the passenger then is entitled to some benefits or awards as stipulated by the particular airline.

    Before any of these airlines joined the Star Alliance group, passengers had little or no problem getting mileages accredited to their accounts. The problem starts when the passenger holding membership of one airline in the family flies on a ‘brother’ or ‘sister’ airline. Despite posting information profusely on their individual websites that a frequent flyer or traveller on any of the member airlines could accrue mileage when one travels on any of the group’s members, some of the airlines would not credit a passenger’s account.

    They would keep shifting responsibility any time a passenger makes a complaint about mileage not credited.

    For instance, it appears it is only South African Airways which would easily credit a passenger holding membership of another airline. Lufthansa and United Airlines would not! Lufthansa would always refer the passenger to, for instance, Ethiopian Airlines if that is the airline whose membership card the passenger holds. And when the passenger calls Ethiopian, that airline would also send the passenger back to Lufthansa.

    Read More: http://spyghana.com/business-news/how-star-alliance-airlines-mislead-passengers/
     
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  2. yaychemistry

    yaychemistry Silver Member

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    ...call back and try again...

    I'm not sure that this would be unique to *A, over OW and Sky Team
     
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  3. uggboy
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    uggboy Gold Member

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    Makes for some very interesting reading!:confused:
     
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  4. SOLTATIO

    SOLTATIO Silver Member

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    I have had absolutely 0 problems with Star Alliance and crediting different airlines. While I am aligned with many programs in all three alliances, I mainly credit *A miles to Air Canada's Aeroplan. However, I've only ever taken 1 RT trip on AC metal. All other credits are from airlines in the *A including Air China, Singapore, South African, Thai and Asiana. No problem crediting. No "wait 6 weeks." No hassles or queries or phone calls or being referred to a different partner or flight operator. They credit fast and I smile all the way to my award redemptions. Although I will "touch wood" and hope that all the alliances will take note and work on this aspect, cause I can understand the frustration of having to argue for miles you validly earned. :confused:
     
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  5. cennas
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    cennas Gold Member

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    Guess I'm lucky I have very few problems with miles not posting when crediting to A3 or SQ and, last time, BD. When the miles were slow to post, a simple email will solve it. :)
     
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  6. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Did some airline dare to mess with Mr. Dogbevi without realizing that he has the powerful tool of spyghana.com at his disposal?
     
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  7. Valentine

    Valentine Silver Member

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    Isn't it the responsibility of the FFP to credit miles? Guess ET still has much to fix after joining *A.
     
  8. SeaRaptor
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    SeaRaptor Silver Member

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    I've had no issues with UA posting miles from *A partner carriers. If I have a problem, I simply submit a mileage credit request with scanned copies of the boarding passes, and it gets fixed. It's UA's responsibility to manage their own FFP, not someone else's.
     
  9. jetsetter
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    jetsetter Silver Member

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    Never had issues with crediting miles. There are a few instances when miles did not show up in the next few days of flying with a sister airline but after filling in the online form on the M&M website I get the credits a few days later. Never did Lufthansa or Swiss come back to me telling me to go chase my miles with somebody else. Looking at it now, Star Alliance must be the most efficient in terms of harmonizing things like that. Switch over to SkyTeam and enjoy the suffering if you want to give it a go.
     
  10. charlilo
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    charlilo Gold Member

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    Recently I took a flight on UA and the miles were posted in my Aeroplan (AC) account the day after.
     

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