In at least one case, exactly $100 each. Best Western's 2013 rules for its hotels allow a 100 room hotel only 4 complaints to corporate per year, in total, before the hotel starts getting charged per complaint. After 15 complaints in a year, each one costs the hotel $100. (see rule 500.35) BW considers a property to be in trouble if it gets more than .17 complaints per room per year (rule 500.34). BW Rewards has a similar rule regarding elite member recognition. The property gets a handful of free complaints, then they start costing money, topping quickly at $100 each. BW may be an odd case, in part because it is (or appears to be) so hands-off compared to many other brands. Anyone have similar datapoints for other brands?